Contributor
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15 Messages
Resolving Moderator disputes
After doing a number of searches I can not find any guidelines for resolving moderator disputes, such as rebutting off-topic decisions, deletion of posts, etc. Seems that a fair hearing process would be in place to prevent abuse. Love to hear how these situations are handled. Thanks.
Accepted Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@Moses963
I apologize for the confusion. If a post is moved or removed in the Xfinity forum, our team will leave behind a "placeholder" in the post's place stating why the post was moved or removed. If you believe this to be an error, or would like to formally dispute the removal of a post, you will need to either report the placeholder for abuse (as mentioned above) and state why you believe it was removed in error in your report. If you would like to have a discussion as to why a post may have been moved or removed, you will need to private message one of our Xfinity Forum Administrators directly. Since I am one of those Admins, I am happy to investigate further.
Feel free to send me a direct message with the title of the post removed and I will provide you with information as to why it was removed and see if there is anything we can do to help to get that post moved back.
We do not want any user to feel as if our moderation efforts do not make sense, so our Forum Administrators are here to help. Additionally, we are always looking for ways to improve these processes. Feel free to share any helpful suggestions on how we improve this process for disputing a moved/removed post. If these ideas make sense for our current team's workflow and the health of the community we will implement them.
Thank you again for your questions. Please let us know if you need anything else.
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CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@Moses963
Thank you for posting your questions, I am happy to help.
When authoring posts in the Xfinity Forum, we require that all user posts adhere to the Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policies. We recommend all users review these articles. Not only will they provide you with the "rules of the road" but it will also give you additional insights as to how our forum operates.
If you ever have a concern about a post/user you can either report it by following the directions below or if you would like to discuss a post/user please message me directly. I am always happy to investigate and provide additional assistance.
How to report a post in the Xfinity Forum:
*Note*: Any post in the forum can be reported including placeholders of posts that may have been removed.
I like to remind all users that we have a fantastic group of individuals that moderate this community, however, we are all humans. Sometimes we make mistakes and sometimes things can be subjective. At the end of the day, we strive to make this forum and a friendly, welcoming, and helpful community for all involved.
Please let us know if you have any other questions or need any additional Xfinity Forum assistance.
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Moses963
Contributor
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15 Messages
3 years ago
@ComcastJessie I very much appreciate the response, however it did not answer my question. I want to know what the process/mechanism through which a member can discuss actions taken against their posts. It would be helpful if there was a way to find out why, exactly, a post was moved, edited, or deleted. Without such a process it would be too easy for moderators/administrators/employees to remove information, on any pretext, without any recourse to know, understand, and rebut any accusations. "Trust us, we are good" is not the best approach towards moderating a forum. I'm just asking, is there a fair hearing process? Thanks.
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Moses963
Contributor
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15 Messages
3 years ago
Thank you very much. That was an excellent response. I appreciate your attention and I'll be in touch soon. Thanks again.
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