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Is it possible to find out  what it was that got my partners email iD banned from this forum. It happened a few years ago. I have had several others review all posts made , but still today, cannot find anything that violates any rules.

Obviously I have not posted the email ID  here, but would greatly appreciate a response. 

Its not a big deal as I am able to connect with my account, but with all the banning on social media going on, it would be nice to at least have some idea why.



Re: Banned



Thank you for posting your questions in the Xfinity Forum, I am happy to help. 


The most common reason for a Xfinty Forum ban is caused by users requesting to be put on the Comcast's Do Not Mail/Email list. This list ensures that you receive no emails from Comcast. Since this forum will send automatic emails when someone @ tags your username, you receive a reply to your post, you move to a new forum rank, you receive a private message, etc., these emails can essentially nullify your request to no longer receive Comcast emails. To avoid emails from recieving any Comcast emails, our system will automatically ban any email address on the Do Not Mail/Email list. 


We can reverse a system ban easily. However, the "owner" of that username and email must agree to be removed from our Do Not Mail/Email list and approve receiving those automatic forum email communications. 


All other forum bans occur when a user violates our Forum Guidelines and/or our Forum Acceptable Use Policy in either public posts or private messages. Remember if a post violates our guidelines it will be removed and you will not be able to view/access it.


In both cases, we can discuss options to get that username reinstated. If you would like to send me a private message with the username and associated email I will happily explain more as to why that user was banned and what we can do moving forward. 


To send me a private message, click on my username, you then be directed to my profile page. Once there, click on Send a message


Thanks again. I look forward to hearing from you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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