Hello @WKG and thank you for your interest in ordering our awesome DVR. We would be happy to help you if you would be so kind as to send us a private message by clicking on my name "ComcastPeterH" at the top of my message and click the send message button. Please include your full name along with your complete address so we can make sure to get everything pulled up correctly. We look forward to hearing back from you.
If you are not seeing the blue "Send a Message" button on our profiles, you will need to make sure you are signed into your Xfinity account while using our Community Forums. That way when you do send over a message we can confirm your account for authentication, and security purposes.
I am sorry you are still having issues with sending us a message. When you click on our names, what do you see?
Thank you for confirming, and I am sorry this is frustrating for you. Is there anything on the page that mentions sending a message at all? Have you tried clearing your cache and cookies, a different internet browser or logging out and back into your account to make sure everything is loading correctly?
Go into your Profile by clicking on your icon in the upper right of the page, then on Settings from the drop down box. From there, click on the Preferences tab, then on Private Messenger. You need to turn on your Private Messages.
Thank you for confirming. This is definitely odd, have you attempted to log off, clear your cache and cookies and then log back in on any of those browsers? Do you happen to have chrome to try?