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Unlimited Data option Temporarily Unavailable?

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Regular Visitor

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin

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New Poster

Re: Unlimited Data option Temporarily Unavailable?

Exact same problem.  It's apparently been this way for months, judging from a quick search.

 

Just looking to add the $30/month unlimited data option.

 

@ComcastJoeTru can you please help?

 

Marc

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New Poster

Re: Unlimited Data option Temporarily Unavailable?

I've also got the same issue, would greatly appreciate some help with this! Just changed my plan to higher speeds, my Unlimited Data add-on was removed from my account during that change (not by me), and now it says the service is Temporarily Unavailable for purchase. I'd very much like to keep paying monthly for unlimited. 

@ComcastJoe Any fix for this?

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Expert

Re: Unlimited Data option Temporarily Unavailable?

 


@Mountain_Kev wrote:

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin


@Mountain_Kev 

@shoemak4 

@marc3d 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Unlimited Data option Temporarily Unavailable?

Greetings, all! I appreciate you taking the time to reach out to us here on the forums. I hope you all are having an amazing day! I apologize to hear of the issues you're running into with trying to add the unlimited data option to your packages. I can certainly make sure they are being added. Can you please send me a DM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Unlimited Data option Temporarily Unavailable?

I'm glad I was able to assist you in getting the unlimited data on your account, @Mountain_Kev. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!