Community Forum
Sorry to hear this news.
We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
I have applied a credit to your account as a courtesy. Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@alf253 Payment arrangements are available. Your services remain on.
To clarify, I can confirm that your monthly rate is about $234 a month. (not $250).
You can see how to view your monthly statements at the link below to review how much is actually paid on your bill each month.
https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
I have reversed any late fees incurred on your account over the past 24 months and an additional loyalty credit as a courtesy. I hope that helps. Hang in there.
We know how important it is to stay connected, especially during an unprecedented time like this. Although your bill payments are overdue, we have pledged to keep you connected during this difficult time.
We've developed the Xfinity Assistance Plan. The Plan enables you to continue to receive Xfinity Internet service for a lower price. The Plan also ensures that you won't accrue large outstanding balances during this difficult period. The Plan is described below and will be in effect until at least May 13, 2020. Please know that you will not be disconnected during this time.
Please note that, if you have Xfinity TV services, they are not included in the Xfinity Assistance Plan and will be suspended unless you pay your past due balance. If you have Xfinity Mobile or Xfinity Home services, neither will be suspended during this time, although your Xfinity Home service may be diminished. You'll still be able to arm and disarm your system and use your cameras to monitor activity.
Any Xfinity Internet service will be transferred to the Xfinity Assistance Plan in the next couple of days. The Plan will appear as "Xfinity Assistance Plan" on your next bill with a charge of $14.95 per month.
Here's what the Xfinity Assistance Plan includes:
•Xfinity Internet at the speed of 25/3 Mbps
•No Xfinity Wireless Gateway rental charges
Once your past due balance is paid, your prior Xfinity services will resume. Please be aware it may take up to 48 hours for all of your services to be reactivated, and there will not be a reactivation charge. We'll let you know when the Xfinity Assistance Plan ends. When it does, you must pay all of your past due balances to maintain your services and avoid disconnection.
If you prefer to discontinue your Xfinity service, please visit xfinity.com/support/cancel-service.
We hope the Xfinity Assistance Plan offers some relief during these uncertain times. Visit xfinity.com/prepare for answers to frequently asked questions about how we're handling the COVID-19 pandemic and tips to optimize your home network.
To schedule a payment or see your billing details, go to My Account at xfinity.com/myaccount.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@BWesley1450 Thanks for reaching out here. I was able to review your account and your services are currently set up through July 18th based on your recent payment arrangement for July 6th.
As a courtesy, I have credited back any late charges incurred over the past 22 months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
I have applied a credit to your account as a courtesy. I hope that helps. Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
I have applied a credit to your account as a courtesy. I hope that helps. Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
I have applied a credit to your account as a courtesy. I hope that helps. Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services.
Your account is showing as eligible for a payment arrangement:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
More info here: https://www.xfinity.com/prepare
Looks like your promotional discount rate expired. You were receiving a $29.96 monthly discount on your package.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@rdavison20 Glad we were able to help.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past 24 months.
I hope that helps in making the overall balance due more manageable.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Bdahz2020 Apologies, your bill isn't due until 8/26.
We've gone ahead and waived the current month's Internet Essentials bill as a courtesy. Thanks for your patience and I hope that helps.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Your account is showing as eligible for a payment arrangement:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past 2 months.
I hope that helps in making the overall balance due more manageable.
Also, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Bkrehely Understood.
As mentioned, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and be available to view in My Account.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and be available to view in My Account.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past 24 months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@acuriel Apologies for the delay in responding. Looks like your account is current with a credit showing on the account. A recent payment was made on 9/6.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Your account is showing as eligible for a payment arrangement:
- Log into xfinity.com/myaccount
- Select Billing, then Bill and Payment Settings
- Click on Schedule a Payment
- Then go to Payment Date and choose a new due date
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, we have provided a credit on your account for your loyalty. I hope that helps.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience you described above. Thank you for your service to our country.
The conditions presented at the beginning of this thread (from April) are no longer valid in September.
As per your other thread in the forums, it looks like you have multiple accounts with us.
I've asked a team member to review and work with you to make this right in that thread.
I have applied a credit to your account as a courtesy. (the account associated to the e-mail that you used for this post) .
Apologies again and thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
