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RE: Need Payment Extension Do to Covid19

Kelly711
New Poster

RE: Need Payment Extension Do to Covid19

Hello @ComcastTeds I'm writing regarding my past due bill. I'm in jeopardy of shutoff very soon. I make payment arrangements every month for the bill to be taken off my card on the 30th but I'm not getting any options to do so for this bill of $360 and some odd cents. I've been trying to work with Comcast since I've been out of work since April of last year due to Covid and I'm fairly certain I've only been late once (I was a few hours late on the arrangement date and had to call it in on the due date) my bill is always either called in by me the day before its due, or its taken by Comcast on the arrangement due date, so I don't understand why I can't make an arrangement this month. Any help would be greatly appreciated.

Kelly
ComcastTeds
Official Employee

Re: RE: Need Payment Extension Do to Covid19

@Kelly711 

 

Apologies for the issue and the experience that you described above. Your account is currently showing as not eligible for a payment arrangement.

 

As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months, plus an additional credit for your loyalty.  I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.


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Kelly711
New Poster

Re: RE: Need Payment Extension Do to Covid19

Thank you so very much because that helped a great deal and as of now my total balance is paid off, with your help of course.