Never received my $250 rewards card

[Ksheets29]

I just waited on the phone for 30 minutes before getting automatically kicked off with the promise of a call back. I know that call back will never happen. That’s why I stayed in the line 30 minutes in the first place. I received notice that my rewards visa card shipped in December. Despite being annoyed by the absurdly long shipping time quoted, I waited patiently. After waiting a few extra weeks, it’s now obvious it will never arrive. Can someone please help? I wouldn’t even have purchased the phone if I knew I would have to go through this.

[ComcastKatieMS]

Hello @Ksheets29. We hate to hear about the dropped call when trying to reach out for help. It is important to us our customers can always get the help they need, so we appreciate you bringing this situation to our attention and making this post. We'll ensure to submit your feedback. Since we have you here, we can help out with figuring out what happened with that gift card! Was this gift card supposed to be sent through your Xfinity Mobile services or is this for your residential account?

[Ksheets29 · Accepted solution]

Thanks for responding. It was for Xfinity mobile. I just spoke with a rep who said they would re-issue the rewards card and to expect it in 7-10 business days. I’ll update my post with the status when it arrives

[ComcastKatieMS]

You got it @Ksheets29! I am so glad that you were able to get in touch with someone that could re-issue that gift card for you. I'm confident that'll do the trick to help you receive that gift card! Please do keep us up to date on this. We want to make sure you're 100% set.