Solved! Go to Solution.
Hello @Ksheets29. We hate to hear about the dropped call when trying to reach out for help. It is important to us our customers can always get the help they need, so we appreciate you bringing this situation to our attention and making this post. We'll ensure to submit your feedback. Since we have you here, we can help out with figuring out what happened with that gift card! Was this gift card supposed to be sent through your Xfinity Mobile services or is this for your residential account?
You got it @Ksheets29! I am so glad that you were able to get in touch with someone that could re-issue that gift card for you. I'm confident that'll do the trick to help you receive that gift card! Please do keep us up to date on this. We want to make sure you're 100% set.