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How long to get Home Evaluation for xFi Pods?

Gottahavit
Regular Contributor

How long to get Home Evaluation for xFi Pods?

I posted this yesterday, but it appears to have been deleted with no response.

 

I've had my xFi complete for over 2 weeks now and have heard nothing about the home evaluation that is supposedly running.  My xFi wife is garbage in any rooom other than the one it's in.  When I order it said it included a xFi pod based on my address, but that never came and now the evaluation doesn't seem to be coming out with a result.

 

How long does it take?

ComcastBrie
Official Employee

Re: How long to get Home Evaluation for xFi Pods?

Hey @Gottahavit thanks for coming to the forums. Just to clear things up, you evaluation was unable to be completed after the 2-weeks and you never received an email with the redemption link, correct? 


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Gottahavit
Regular Contributor

Re: How long to get Home Evaluation for xFi Pods?

I've gotten nothing since the email saying welcome and your evaluation is running.  Yes it's been over 2 weeks

ComcastPeter
Official Employee

Re: How long to get Home Evaluation for xFi Pods?

I appreciate the clarification @Gottahavit, and I'm so sorry to hear that you haven't received any kind of an email or notification about the WiFi evaluation. I would like to take a look at your account and do some further digging into this for you. If you would be so kind as to send me a private message with your first and last name, as well as your service address so I can better assist you.

 

To send a private message, click my name "ComcastPeter", then click "send a message".


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Gottahavit
Regular Contributor

Re: How long to get Home Evaluation for xFi Pods?

So last night I'm asked to PM one agent with my name and address, then I hear nothing.  Tonight I PM the same agent if there updates and a different agent replies asking for the same info again and for some reason thinks I'm having "connection problems"

 

Get it together comcast!

ComcastMarcos
Official Employee

Re: How long to get Home Evaluation for xFi Pods?

I'm sorry about that miscommunication, but I still have your back on that evaluation concern. I know that has been a popular and clutch feature of xFi Complete. The possibility of adding a free xFi pod to help your home is something I wouldn't pass up either, so I totally get where you're coming from. Can you please confirm the email that you originally received that activation email? 


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Gottahavit
Regular Contributor

Re: How long to get Home Evaluation for xFi Pods?

so it looks like it doesn't take 2 weeks it takes 4 weeks, as the reply I got says it didn't start until 10 days after I got the email saying it was running?  

 

BTW I would have replied to your PM but it says you have disabled PMs. 

 

I have to say your communication methods needs some serious work!!

ComcastMarcos
Official Employee

Re: How long to get Home Evaluation for xFi Pods?

That's pretty odd, and I'm sorry you weren't able to respond in a PM. I promise I'm still with you on this and won't abandon you. Can you please try sending me a PM one more time?


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