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Cannot add unlimited data option to plan

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Regular Visitor

Cannot add unlimited data option to plan

Hi,

 

I'm using 1Gig plan with my own modem. I want to add unlimited data option to my plan. I tried activating it with this link https://www.xfinity.com/buy/plan/checkout/XFINUDAT but it always ends with this error

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

 

Please help! Thanks in advance.

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Expert

Re: Cannot add unlimited data option to plan

@zhaocaimao 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cannot add unlimited data option to plan

Hi @zhaocaimao,  

Thanks for using the Forums to get help with adding Unlimited Data. I'd be happy to help get this taken care of. Please send me a private message with your full name, as it appears on your billing statement. 
To send a message, click on my name "ComcastChe," then click "send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!