Trying to get cable buried for 3 months. July 10, 2020 came home cable out. Service man came out july 12 and unable to fix and put order for a lineman. Lineman came out on Monday and found the problem several houses down the road. Was told a crew would be out in about 2 weeks to bury. After 2 weeks I checked the Xfinity site and it said allow 2 - 4 weeks. On August 28, 2020 contacted Tom Karinshak Executive Vice President and Chief Customer Experience Officer for Comcast Cable. I received email from Patrica S. at Tom Karinshak's office who stated "Based on the review of your current concerns, I have escalated this matter to our Regional Executive Team. Your concerns require assistance outside of my scope to personally resolve. The Regional Executive team has the expertise to expedite resolution of these specific matters" . September received email from Andrea F., Executive Customer Relations Comcast | Big South Region Corporate. Andrea F. said the cable is scheduled to be buried on October 09, 2020. I have sent an email to Patricia S. October 04, 2020 to verify the date because I keep receiveing compliants from neighbors and my HOA as if was my fault and suggesting I use AT&T instead. As of October 08, 2020 underground services have not been located and marked. Have placed a call once again to Andrea F. and still waiting for her to return my call. 3 months seem excessive especially since it creats a tripping hazard.
Update to cable laying in the road. I just got a phone call from Comcast on 10/10/2020. They now have a brand new gaurenteed estimated update on when the cable will be buried. The information was that it is now estimated to be buried on the 23rd. No month given. If for some reason that happens it would be 3 1/2 months. From what I noticed Comcast Forum does nothing for burying cable. They never get involved with these customers who are numerous. Will contact AT&T and see who can meet my needs first.
I feel your pain. I've been chasing them for going on two months myself, they keep giving me dates and telling me they'll call, and still my cable is unburied. They were at the house behind me today, buried their cable, and left mine and another unburied. And my neighbor moved in 3 weeks after I did! Seems to be no organization or accountability
Greetings, @WaltD1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into trying to get the drop buried. I would like to have a look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.