New Poster
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1 Message
removing channels
Hello - I have HBO and Showtime, which I don not need or want. I went into the website to cancel these, but I cannot get past the "manage my services" page. When I click on this, I get a page that says "error" and tells me I need to contact a representative by phone. Then I tried the "chat" feature, which is laughably bad, even for a large company. Its a "bot" that cannot actually help with anything other than what is exactly on the website, so of course it cannot come close to even understanding my issue let alone helping me.
So I am a frustrated to say the least. I work full time and have kids, so like most of us, I dont have the time to spend 30 minutes on the phone to cancel two channels I dont need. Is this really my fate? or is there an issue with the website and I just need to be patient and log back in tomorrow?
thank you for any help.
Mark34431
Regular Contributor
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86 Messages
6 years ago
It has not worked for me either. Years of it. You will have to call them.
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hi @jillmw and @Mark34431,
Sorry for the experience you're having when trying to manage your services online. I'd be happy to help get this done for you. Please send a private message including the full name as it appears on your account. To send a Private Message, click on "Comcast_Support” and then click “send a message".
If you have the X1 Platform, you can also manage your services directly from your X1 cable box. Here are the steps:
Note: Channels to which you are currently subscribed will already be check-marked and will appear as 'Subscribed (with a price).
New estimated monthly bill

To make any changes to your selections:
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fightinfueler
New Poster
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9 Messages
5 years ago
I am unable to uncheck premium channel checkmarks on my xfinity app.
Please elaborate on how to uncheck a premium channel app.
Thank you.
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Avelinodecastro
New Poster
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1 Message
5 years ago
Tried to remove channels using manage channels app on screen, but the app just told me to "hang tight while it got me great offers for me" Then it told me after a few minutes that the function wasn't working, tried again later and it just looped on for ten minutes, fifteen minutes and more...
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