Hello - I have HBO and Showtime, which I don not need or want. I went into the website to cancel these, but I cannot get past the "manage my services" page. When I click on this, I get a page that says "error" and tells me I need to contact a representative by phone. Then I tried the "chat" feature, which is laughably bad, even for a large company. Its a "bot" that cannot actually help with anything other than what is exactly on the website, so of course it cannot come close to even understanding my issue let alone helping me.
So I am a frustrated to say the least. I work full time and have kids, so like most of us, I dont have the time to spend 30 minutes on the phone to cancel two channels I dont need. Is this really my fate? or is there an issue with the website and I just need to be patient and log back in tomorrow?
thank you for any help.
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