Yet another TCM question

[Rich_A]

I'm a long time subscriber to the "digital preferred" package of Comcast TV channels.  TCM was available to me when I signed a contract for that service and I selected that service and have been paying monthly for it JUST because it had a couple channels I wanted to watch that were not available in lower priced packages.   Now I just checked TODAY and Comast's web site still shows the TCM channel as being part of the digital preferred package.  And yet even though various official Comcast are still (as of today Oct 21, 2019) showing TCM as being included, I not longer can receive it. 

1. I'm not using one of their smaller packages that USED to include TCM and was removed recently. 

2. I'm still subscribed to the 220 plus channel digital preferred plan as in the past and currently but coincidently lost the TCM Channels after a prolonged power outage.

3. Everywhere, today I look on the web it says the TCM channel is INCLUDED with the Digital Preferred package. 

I guess either Comcast is falsly showing incorrect data on their web site lineups or maybe something glitched our system here during the power outage.   Note .. we were actually watching TCM when we lost our power and 6 hours later everything came back to normal EXCEPT TCM.  A coincidence?  I have done a hard reset of all our equipment and reset the Comcast DVR etc.   But we are no longer subscribed to TCM. 

At this point IF this is all because Comcast has moved the channel in question I might as well downgrade to the next lower level ... This is now crazy cuz I REALLY ONLY need the smaller 100 plus channel plan and now if the TCM channel is no longer part of my subscription why am I'm being asked to actually pay EVEN MORE that I aleady signed a contract for?  

I supposed Comcast will want me to pay some kind of "penalty" to downgrade to a plan at less cost right ??   At least Comcast should get their misleading or incorrect adversments changed.  

[Again]

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@Rich_A wrote:

I'm a long time subscriber to the "digital preferred" package of Comcast TV channels.  TCM was available to me when I signed a contract for that service and I selected that service and have been paying monthly for it JUST because it had a couple channels I wanted to watch that were not available in lower priced packages.   Now I just checked TODAY and Comast's web site still shows the TCM channel as being part of the digital preferred package.  And yet even though various official Comcast are still (as of today Oct 21, 2019) showing TCM as being included, I not longer can receive it. 

1. I'm not using one of their smaller packages that USED to include TCM and was removed recently. 

2. I'm still subscribed to the 220 plus channel digital preferred plan as in the past and currently but coincidently lost the TCM Channels after a prolonged power outage.

3. Everywhere, today I look on the web it says the TCM channel is INCLUDED with the Digital Preferred package. 

I guess either Comcast is falsly showing incorrect data on their web site lineups or maybe something glitched our system here during the power outage.   Note .. we were actually watching TCM when we lost our power and 6 hours later everything came back to normal EXCEPT TCM.  A coincidence?  I have done a hard reset of all our equipment and reset the Comcast DVR etc.   But we are no longer subscribed to TCM. 

At this point IF this is all because Comcast has moved the channel in question I might as well downgrade to the next lower level ... This is now crazy cuz I REALLY ONLY need the smaller 100 plus channel plan and now if the TCM channel is no longer part of my subscription why am I'm being asked to actually pay EVEN MORE that I aleady signed a contract for?  

I supposed Comcast will want me to pay some kind of "penalty" to downgrade to a plan at less cost right ??   At least Comcast should get their misleading or incorrect adversments changed.  

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There is no penalty to downgrade or upgrade as long as you keep at least one service if you're in a contract.