Thanks Body ... I've since escalated this to a Comcast support ticket. Currently working with their highest tier of support and so far they are also stumped. I'll continue with them via the support ticket. Thanks for the info ... I've seen "that" problem in the past. In my case it was affecting a bunch of the higher channels but not the lower ones. I fixed it myself. Turned out to be a weak and/or intermittant signal caused by a poor coaxial connection (outside my house in the connection from the street to my house).
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All my channels work fine but today only ESPN and ESPN2 will no longer play or record. I get a black screen and no audio .. don't see any errors or warnings.
I'm using a Silicon Dust HD HomeRun Prime with the rented 3 tuner cable card in an HTPC. Device firmware is up to date etc. and unit has been working fine for a few years. We also have an Xfinity DVR and that does work okay. The problem is with the HD channels of ESPN, and ESPN2 ... the SD channels play and record okay.
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I'm a long time subscriber to the "digital preferred" package of Comcast TV channels. TCM was available to me when I signed a contract for that service and I selected that service and have been paying monthly for it JUST because it had a couple channels I wanted to watch that were not available in lower priced packages. Now I just checked TODAY and Comast's web site still shows the TCM channel as being part of the digital preferred package. And yet even though various official Comcast are still (as of today Oct 21, 2019) showing TCM as being included, I not longer can receive it.
1. I'm not using one of their smaller packages that USED to include TCM and was removed recently.
2. I'm still subscribed to the 220 plus channel digital preferred plan as in the past and currently but coincidently lost the TCM Channels after a prolonged power outage.
3. Everywhere, today I look on the web it says the TCM channel is INCLUDED with the Digital Preferred package.
I guess either Comcast is falsly showing incorrect data on their web site lineups or maybe something glitched our system here during the power outage. Note .. we were actually watching TCM when we lost our power and 6 hours later everything came back to normal EXCEPT TCM. A coincidence? I have done a hard reset of all our equipment and reset the Comcast DVR etc. But we are no longer subscribed to TCM.
At this point IF this is all because Comcast has moved the channel in question I might as well downgrade to the next lower level ... This is now crazy cuz I REALLY ONLY need the smaller 100 plus channel plan and now if the TCM channel is no longer part of my subscription why am I'm being asked to actually pay EVEN MORE that I aleady signed a contract for?
I supposed Comcast will want me to pay some kind of "penalty" to downgrade to a plan at less cost right ?? At least Comcast should get their misleading or incorrect adversments changed.
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Oh forgot this .. There is no problem with my Internet service. Very reliable, and extremely fast. Have no trouble streaming the highest quality video from various on line sources like Hulu and Netflix. Never a problem with the Internet end of things. Problem is solely with any video received from comcast TV.
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I tried to reply to you via email but got some kind of "validation" error and could not send it.
I don't think this is a "sun" problem. The intermittant frequency of this thing happens 24/7 any day any night. Besides solar flares are at their lowest as we are currently at the very bottom of the 11 year sun spot cycle when such problems occur. I've been a short wave listener and later an amateur radio operator since the late 50s. Have been into electronics for a very long time.
I do agree it looks like I have a water contamination or loose or broken connection and I have an idea where it might be. It's gonna take a tech with a bucket truck to fix it. But I could be wrong of course. <grin>
Can you contact me at my Comcast email of record?
Thanks ... Rich
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The part that makes the least sense is having trouble streaming xfinity recordings while other internet services work. Those should be 'cloud' copies not affected by your local cable conditions and using the same internet as other services.
I'm confused as well .. that is why I believe the problem is out there somewhere in Comcast's own LAN environment and not not anything to do with anything physically here at my home. (Squirrels not-withstanding) <grin> And all the tests done by Comcast from their end show everything working normally. Sigh I guess I'll have to make an appointment so the tech can come out and look over over everything and "find no problem here" as it will be working then. Then later the problem will indeed come up again. BTW attached is a couple examples of what one of this morning's shows looked like for about 15 out 45 minutes of the show on and off during the show.
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Our picture quality has been intermittant for several months. At first it was very rare but the last few months it has gotten increasingly worse to the point where the shows are not even watchable at times.
Problem is very intermittent. When it happens the video becomes pixilated and jumps all over and sometimes goes completely out. Audio stutters and goes out of sync. Important ... when this happens it seems to only affect the higher frequency channels. Switching to a lower frequency channel results in perfect playback and recording. I've gone as far as to run a dedicated single new quad sheild short (10 foot ) coax line directly from the coax to my house from the street to the Comcast DVR .. no splitters, modem etc. And the problem is still there. I have other TVs and computers with their own recording devices and ALL of them are also being affected.
Trying to stream live or recorded TV from my Xfininity account using a computer connection also has the problem. BUT ... I can stream, HULU, Netflix, CBS All Access and other web based streaming PERFECTLY all in the highest definition available perfectly. But my Xfinity TV viewing and recording is now just about useless. Also of note is that my cable modem downstream signal quality seems to fluctuate from -7dBmV to 0dBmv but over the last two days has been averaging -3 to -1 However never have "any" problem with my house LAN or Internet speeds etc.
A couple times I called for service only to cancel as the problem seemed to clear up automatically.
Is there any way to contact a higher tier of customer service where I don't have to spend hours going though all the normal service steps? (which I've already done many times with them finding no problems)
I'm pretty sure this is a problem out in the comcast network outside of my home. We are in a remote area .. and I believe the only house on the road using Comcas t, and I may be at the end of the cable feed from Comcast. I believe the problem is possibly an amplifier or it's output line near to my location and I'm only being affected because I'm the only one on the downfeed side of the amp. Other people located before the amp don't see the problem. Of course this is all just an "un-educated" guess based on a few months of trying to solve this problem myself.
How can I get comcast to service this? The problem has only recently become so bad we can no longer watch most of our channels ... sometimes for hours at a time .. and sometimes for a few minutes. Then for several hours it clears up.
This problem is very intermittant and I've recorded blocks of 12 hours of shows on high and low channels at the same time and can see that having a tech come to the house is going to be a "hit or miss" thing. I don't see any reason to waste everyone's time when it's going to involve dozens of house calls before they can get here WHEN the problem is happening.
Anyone else run into a problem like this?
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