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Unavailable channels

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New Poster

Unavailable channels

Hi

When I try and get channels in the 840 thru the 850's I get the message "One Moment Please This channel should be availabkle shortly" The Ref code is SOaOO.

 

Any thoughts.

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Gold Problem Solver

Re: Unavailable channels

"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see https://forums.xfinity.com/t5/Test-TKB/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0a00/m....

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New Poster

Re: Unavailable channels

The channels were unavailable from 10PM to 6AM.

Some time after 6AM the channels were avilable.

The problem with being a night owl. I assume when people woke up and could not get their local sports channels things got fixed pronto.

 

 

Art