TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

[aldini10]

I am paying for TV LAND (Chicago Ch 163 non-HD 1426 HD)

My channel lineup is listed here:

https://www.xfinity.com/support/local-channel-lineup/

163

TV Land

However when I select the Channel (on all 4 of my Cable Boxes no tjust one) I get the error message:

“Sorry there seems to be a problem here” Error msg = XRE03121

Support History

3/1 Began New Service

Notice Error figured it was temporary connect issue:

Finally contacted support

4/6 On-line chat disconneccted and gave me wrong information that I was not entitled to the channel even though it is listed and the error message does not involve a subscription issue

4/7 Called support for 2 hours to get through and troubleshoot - could not resolve issue:

Ticket number  CR900171060

4/9 Posting here - no call backl or contact over assgined Ticket Number

[aldini10]

4/9 Update: Called Support and received a message that there was "no phone support" due to the "situation in the country" the automated call then hung up on me. 

Stilll no contact on resoltuion.

I did receive meaningless texts to support pages that in no way answered the question or were a follow-up to the case.

Very poor service - but I am sure Xfniity monitors the forum and will contact me - ROFL