I am paying for TV LAND (Chicago Ch 163 non-HD 1426 HD)
My channel lineup is listed here:
However when I select the Channel (on all 4 of my Cable Boxes no tjust one) I get the error message:
“Sorry there seems to be a problem here” Error msg = XRE03121
3/1 Began New Service
Notice Error figured it was temporary connect issue:
Finally contacted support
4/6 On-line chat disconneccted and gave me wrong information that I was not entitled to the channel even though it is listed and the error message does not involve a subscription issue
4/7 Called support for 2 hours to get through and troubleshoot - could not resolve issue:
Ticket number CR900171060
4/9 Posting here - no call backl or contact over assgined Ticket Number
4/9 Update: Called Support and received a message that there was "no phone support" due to the "situation in the country" the automated call then hung up on me.
Stilll no contact on resoltuion.
I did receive meaningless texts to support pages that in no way answered the question or were a follow-up to the case.
Very poor service - but I am sure Xfniity monitors the forum and will contact me - ROFL
Did you ever get resolution to this? Last week, we got a new DVR and no longer have TVLand, getting the same error message you got. We have rebooted, reset, stood on our heads, but nothing has helped.
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.