I am paying for TV LAND (Chicago Ch 163 non-HD 1426 HD)
My channel lineup is listed here:
However when I select the Channel (on all 4 of my Cable Boxes no tjust one) I get the error message:
“Sorry there seems to be a problem here” Error msg = XRE03121
3/1 Began New Service
Notice Error figured it was temporary connect issue:
Finally contacted support
4/6 On-line chat disconneccted and gave me wrong information that I was not entitled to the channel even though it is listed and the error message does not involve a subscription issue
4/7 Called support for 2 hours to get through and troubleshoot - could not resolve issue:
Ticket number CR900171060
4/9 Posting here - no call backl or contact over assgined Ticket Number
4/9 Update: Called Support and received a message that there was "no phone support" due to the "situation in the country" the automated call then hung up on me.
Stilll no contact on resoltuion.
I did receive meaningless texts to support pages that in no way answered the question or were a follow-up to the case.
Very poor service - but I am sure Xfniity monitors the forum and will contact me - ROFL