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TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

aldini10
New Poster

TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

I am paying for TV LAND (Chicago Ch 163 non-HD 1426 HD)

My channel lineup is listed here:

https://www.xfinity.com/support/local-channel-lineup/

163
 

 

TV Land

 

   

However when I select the Channel (on all 4 of my Cable Boxes no tjust one) I get the error message:

“Sorry there seems to be a problem here” Error msg = XRE03121

Support History

3/1 Began New Service

Notice Error figured it was temporary connect issue:

Finally contacted support

4/6 On-line chat disconneccted and gave me wrong information that I was not entitled to the channel even though it is listed and the error message does not involve a subscription issue

4/7 Called support for 2 hours to get through and troubleshoot - could not resolve issue:

Ticket number  CR900171060

4/9 Posting here - no call backl or contact over assgined Ticket Number

aldini10
New Poster

Re: TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

4/9 Update: Called Support and received a message that there was "no phone support" due to the "situation in the country" the automated call then hung up on me. 

Stilll no contact on resoltuion.

I did receive meaningless texts to support pages that in no way answered the question or were a follow-up to the case.

Very poor service - but I am sure Xfniity monitors the forum and will contact me - ROFL

 

 

 

 

KCL2
New Poster

Re: TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

Did you ever get resolution to this?  Last week, we got a new DVR and no longer have TVLand, getting the same error message you got.  We have rebooted, reset, stood on our heads, but nothing has helped. 

Plata900rr
New Poster

Re: TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

I lost it when I renewed my subscription. Still shows on my channel listings. Have spent numerous hours on phone and messaging, with a couple telling me it was resolved, just need to reboot and it will be there. Well I still don’t have it and am not happy. If I can’t get it just tell me and take it off of the listings. It upsets(edited lol) me off to scroll and see a show I want to watch but can’t no matter what I do.
Sevebp
Regular Contributor

Re: TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

For those that have economy or the very basic starter channels are dropping like flies as I have seen in the last several months. I do not want or need excessive duplication channels like ESPN 3 Discovery —— etc . TV Land forever was a basic commercial channel (that basically shows reruns of comedies of the 70-90’s) but both Comcast and Viacom have been at odds for years all for $$$$. The result if you change your plan, your plan expires you will lose more channels unless you have high tiers which usually add $20 to your bill. I lost TV Land in September when my plan changed no notice . Today I read this from my bill - Beginning January 19, 2021, TV Land will be moved from Preferred+ to Extra/ Entertainment Genre Pack. More and more channels are sure to be lost in 2021 as Comcast and these conglomerates negotiations force us to upgrade. Over the air and streaming is sounding a lot better each day as customers choose À la carte options and cut the cord with Comcast.
ComcastRob
Official Employee

Re: TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

@Plata900rr

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
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