Community Forum

Missing all my channels

Highlighted
New Poster

Missing all my channels

I just got the X1 box with the 220+ package and I am not getting any channels except 499 and up. No local channels oe normal channels. I have tried redresh multiple times and no luck. My online stream app on my 2 rokus show all channels.  Its just the X1 box that isn't working. Please help!

Highlighted
Expert

Re: Missing all my channels

It looks like you are not set up correctly. Check the tv manual and setup information supplied. Make sure the coaxial cable is  new (RG6 preferred) to get a srong enough signal.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Missing all my channels

According to the small book I have, everything is et up correctly using brand new cables provided by comcast. I can access all my channels via on demand but I just cant watch them live.