That is a "grandfathered" post. Most likely lost because you made some change on your service. Did you read my warning on this forum on what would happen if you changed your current service?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!