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How can I add Paramount Network

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New Poster

How can I add Paramount Network

Why is it so hard to just a channel or find out how much it costs?  The message comes up to go to xfinity.com and shop upgrade but it doesn't exist and chat is an endless loop.  Should be able to browse and cancel/add any channel.  If it is part of a different package then show that too.

 

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Expert

Re: How can I add Paramount Network


@Jimclark51 wrote:

Why is it so hard to just a channel or find out how much it costs?  The message comes up to go to xfinity.com and shop upgrade but it doesn't exist and chat is an endless loop.  Should be able to browse and cancel/add any channel.  If it is part of a different package then show that too.

 


You can't add or remove individual channels.  To get Paramount you would need to upgrade to the tier that it is in, at the addtional cost.


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New Poster

Re: How can I add Paramount Network

So how do we find out what tier a channel is in and what it costs?
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Problem Solver

Re: How can I add Paramount Network


@GCordrey wrote:
So how do we find out what tier a channel is in and what it costs?

On your account, click on "Change Plan"

 

After it asks you for your address (if it does), on the page where it shows you some packages, click on "View All Offers"

 

On the next page should be all of the available plans and costs. Off to the left, there should be a "View Channels" link you can click to show all of the channels available, and the plans they are on.

 

You are not the 100th, much less the first, to ask that individual channels be available. The main reason they are not is, so few people would want any particular channel that the channel's owners would have to charge high amounts to make enough money to stay in business. Keep in mind that if 95% of the people that get a channel don't watch it, and they had the option to drop the channel and keep the others, then the channel would have to cost 20 times as much to make the same amount of money - and that doesn't take into account the additional people who would decide that it was now too expensive and not pay for it.

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New Poster

Re: How can I add Paramount Network

I also tried this. Then it tells me something is wrong and to contact the 800 number or chat with a customer service representative. The chat option it gives is irrelevant because it says they are not available due to high volume.  The phone has me on hold for 1 hour or schedule a rep to call back in 2-5 days. 😐 🙄

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New Poster

Re: How can I add Paramount Network

I AGREE, TOTALLY!  HOW absolutley, totally, 100%,  frustrating!   We pay good money for Xfinity, yet I am forced to jump through a million loops just to add a single channel to my existing line up.  I've entered my pymt. info., & my info. and $ were quickly snatched up, but I STILL do NOT have access to Peacock Premium.  What gives?  Additionally, there is no list to be found, anywhere, that compliles WHAT is actually available when I upgrade to P. Premium.  Good Grief, Xfinity!   Get it together, these kinds of issues are exactly what caused me to switch from AT&T to Xfinity in the first place!  Okkkk ... so, back to my issue, I've provided ALL of my pymt info to Peacock / Xfinity so that I CAN now stream Peacock Premium.  NOW ... HOW do I access this so-called, "Premium Peacock." streaming service on my TV?  I'm bufuzzeled, angry & I have a headache!  PLS make adding a channel or service MUCH simpler and easy, as it should be, in the first place.  And if your going to offer a automated "chat service," make sure it works!  TEST, test & RETEST!  I am not a beta tester & I have no desire to be one either!  I asked "how to add peacock premium" to my plan in several different ways, each time receiving the same CANNED answer which provided me w/ a monthly price!  OK!  GREAT... but my original question of HOW to do that was never answered nor was I EVER told what I'd get w/ P. Premium.  When I make any purchase, I expect to know what I will be receiving for my money!  Xfinity, this is no different!  You provide services, so tell us what we get w/ those services!  That'sa a no brainer!  I even searched the Paramount Website, hoping they would have their premium services listed, but NO, they weren't listed there either!  For goodness sake, ALL I want to know, right now is WHERE can I watch Season 3 or Yellowstone!  When I access the series, via my voice controlled remote, the info provided says that Season 3 IS available!  SO where on earth is it and HOW do I access it?!  Grrrrr 

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New Poster

Re: How can I add Paramount Network

I went through the endless loop, upgraded my package to Preferred where it shows Paramount Network is included... STILL don't have it, even with the additional $40 per month that the upgrade added. This is the most ridiculous thing I've had to deal with. Customer service offers no help. Even with as many issues as I had with DirectTV, I'm ready to head back there so I can just watch a Bellator bout. 🙄