Hallmark Drama

[greygal]

On Sept 10 Hallmark Drama was added to the channel lineup. I have Digital Premiere which includes Digital preferred but when I try to access it thru chanel 1460 or 507 it tells me it requires a subscription. This is incorrect please help me get this corrected. I called support and was told there had been other complaints and that by the information she had I should be able to get the channel. I am in Northern California.

[Again]

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@greygal wrote:

On Sept 10 Hallmark Drama was added to the channel lineup. I have Digital Premiere which includes Digital preferred but when I try to access it thru chanel 1460 or 507 it tells me it requires a subscription. This is incorrect please help me get this corrected. I called support and was told there had been other complaints and that by the information she had I should be able to get the channel. I am in Northern California.

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Hallmark Drama is available on the X1 platform.  If you're not on X1 you would need to switch over to that.

[greygal]

I am on X1

[Again]

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@greygal wrote:

I am on X1

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Have you tried saying "Hallmark Drama" into your remote?

[greygal]

Yes, have tried that and I called tech support and when they tried their TV they got the same thing I am getting.  It is not just me my friends and brother who also haveX1 Digital Preferred are getting the same thing. I just want it resolved.

[greygal]

Can anyone who has X1 Preferred or Premiere Package access Hallmark Drama channel 1460? I have talked to tech support and have been told I should be able to access it but my screen says it requires a subscription. I am in Northern California. Please let me know if you have access especially if you are in California. I have waited for 2 years for it to be available and now can't watch it.