HBOMax not compatible with older HBO bundle plans?

[Napp82 · Accepted solution]

Jessie,

Trust me, I verify that I still have HBO almost every day. LOL But YES, I followed the steps of @brenda800 and they worked for me! Thank you, Brenda!

My issue was that I did in fact add a new password already in HBO Max, but I added my new password on the app. It turns out it is critical that the new password is added on the HBO Max website, and not the app. 

So. 

1) I went to the HBO Max website and logged in via "login through provider", choosing Xfinity

2) I went into my account settings and put in my password that I had already created under Xfinity

3) I put in my Xfinity email as the email account, and I changed the password to a new password

4) I saved it

5) I logged out,  then clicked log in, and did NOT click the "login through provider" button

6) Instead, I put in my Xfinity email address, then used the new password that I had just created

These steps worked perfectly. I'm now logged in, my phone app updated automatically and is letting me stream videos, and all is right with the world. 🙂

[jfranky48]

Jessie, thank you so much for your post, and since you got your answer from Brenda, then thank goodness for her as well. 

I was having the same issue, I couldn't log into my HBO account through any device, I kept getting the message that my subscription was expired when it's actually very active through Xfinity. 

I started out with your instructions but for me I didn't have to go all the way. 

I did this: 

1) I went to the HBO Max website and logged in via "login through provider", choosing Xfinity

2) I entered my xfinity user ID and Xfinity password

3) for some magical reason it then showed me my profile and boom, I was able to watch something on my laptop. I then went to my cell phone and tried to watch and boom, I was able to watch through my phone, then I tried on my Playstation and boom, it was finally letting me watch something. 

I have no clue what went wrong or how it got fixed but logging in through the website was apparently the key, because I had tried time and time again to do it through the app but it wouldn't work. Now when I went to the app and I checked my account billing detials, it no longer says subscription expired, now it says I have an active account!

Thank you again!

Juan 

[Samamander]

I had the same/similar issues and I just had to sign out and back in and everything worked fine.

[ltpitty]

when i try to log in i have to use the login with provider option only and i cannot get to the hbo settings to set up a password. any ideas how to work around that? @Napp82 @Brenda802 

[CatAv]

In Aug we spent HOURS online with Xfinity regarding this problem. They said it was HBO's problem.  They gave us a phone number to call HBO in NY, their corporate offices.  No help there.  My husband found a phone number to contact HBO, they said it was Xfinity's problem.  We cancelled HBO out of frustration.  Today is the last day of the $11.99 a month for a year.  So we thought we would try again.  After 2 hours chatting with Xfinity online and via multiple call backs, we were about to cancel and just buy it from HBO directly.  As a last ditch effort, my husband rebooted his computer, and VOILA!  It is now working!  We had to reboot each device, but at long last we have a resolution.  Hope this helps!!

[mkmccp]

Had same problem takked to xfinity tech x 5 and the they said it was an hbo problem. I had no parental controls set. Jowever when i went to the xfi app if you scroll through you will find after a few clicks another parental controls section -for wifi im presuming- snd it was enabled on mine. I disabled and could then get hbo max through xfininty

[Shawa1432]

What exactly did you disable that ended up working for you? Can’t seem to find what you are mentioning. Thanks!

[mkmccp]

Check your xfinity home wifi parental controls. Disabling parental controls on xfinity wifi is what got the hbomax to work.

[atoriello]

The agent wasn't able to help me but I was able to fix it on my own.

You have to do it on the website, not any apps or anything that will open the app. Make sure you are logged out of HBO max on the browser as well. Go to xfinity, log into your account and search for HBO max. Once there, click on "Create HBO Account and Password". It will take you to "sign in through your cable provider", click on xfinity and it will automatically log you in to HBO Max. My billing went back to it being Billed Through Xfinity and worked on all the apps! Good Luck!

[AuntKiki27]

I am having the same issue.  I have been in touch with both HBO-Max support and XFINITY since 12/28/20.  No one has provided a solution.  Curious if you ever got it working/ how it was fixed....

[Shawa1432]

Never got it working. Very frustrating to pay for this and not be able to use. Please post if you get an answer. Thanks!

[AuntKiki27]

this does nothing.  I have spent hours on the phone with both HBO Max and Xfinity since 12/28/20 and my issue still is not resolved.  I go to sign in, click tv-provider as Xfinity, i see the screen with a green/check mark "you are automatically signed in through Xfinity" for a FEW BRIEF seconds, then flips to error screen:  "CAN'T VERIFY SUBSCRIPTION / Your parental control settings do not allow you to view this network."  HBO-Max "advanced support" shows no issue on their side, sent me back to Xfinity.  Doesn't work throught the TV (using the hbomax.com/tvsignon), APP, or web browser.

Each time I call, Xfinty goes through a modem reset, system reset, etc. etc.  Last call, Xfinity has given me a ticket number, 4 days ago, and told me it's going to the Advanced Repair team and they would call me.  No phone call.  I called again today to ask why I have no call back on ticket#.  The service rep once again wants to go through the whole system reset, modem reset, etc. etc.  Told her this doesn't work--I've been through all of this since 12/28.  Still no solution, and I still cannot access HBO Max.

[HorribleX1]

U would like to know the same thing?? I have talked to 13 people, had a tech here and spoke to HBO? No one can help me.
But here's the thing, they all act like it is the first time someone had this issue??