I've been dealing with this issue for the last few days as well, but actually reached a solution! It was difficult, probably took about 1.5 hours with 2 different agents, but we went down the list of solutions and the last one worked. Troubleshooting steps that did not work: Restarting my modem Resetting my internet "Refreshing" my service Waiting for a service outage to be resolved Logging out of HBO on all of my devices, and logging back in (via service provider) This brought me to "Add to Plan" page Logging in with my Xfinity username and password instead of an email and password on the HBO app*<<LIES Troubleshooting step that did work: Go to this link: https://www.xfinity.com/support/articles/create-hbo-max-account In a web browser (not the app) sign into HBO Max through Xfinity As per the instructions in the link, go to Account, then add a password**<<TRUTH Log into HBO Max again with the email address and password from that Account page ** This is the step that all the usual troubleshooting doesn't include - you need to create an HBO Max account linked to Xfinity, then attach a PASSWORD. That way, even if the Xfinity link isn't working, you can still log in through email and password. * This step is what you may receive from every agent and their mom, to try logging into HBO Max with your Xfinity username and password. When you try this, you only have the option to Sign in through provider OR with email and password. And you can't use the email and password because you don't have a password. They will literally have you put your Xfinity username in place of the email to see if it'll work. I'd like to thank the agent Jewt (sounds like Jet). We were both so excited when we got it to work.
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