HBOMax not compatible with older HBO bundle plans?

I just logged in to my hbomax account and it works! I did None of the above steps mentioned by community manager or the other person suggesting to reset my modem!  The issue was and is on the Xfinity side of our accounts. Be patient and hopefully they will come to a resolution that is not redoing your grandfathered premium bundled plan!

Thank you for everyone posting and sharing their experiences and keeping the faith!

All these issues are tied to an internal issue of how comcast is accounting for HBO subscription as independent of their tv plan and did not account for those that had HBO included with their tv bundle. 

Got a call from Xfinity this afternoon while I was at work.  When I got home and logged in to my HBO Max account, everything was back to normal and working.

@CCAndrew The issue was caused by a "Comcast outage" on how they classify the bundled HBO subscription vs the newer way of having it as a separate premium subscription.  Most people here are not trying to access HBOGo content. 

@ComcastJessie Your answer is not the solution to the problem everyone is/was trying to figure out. Everyone here is well aware that HBOGo is no longer the appropriate site or service. It clearly states in the OP that I was using HBOMax prior to the outage. Your answer is an answer and yet far from the "Best Answer" to this since solved problem. 

Jessie, thank you so much for your post, and since you got your answer from Brenda, then thank goodness for her as well. 

I was having the same issue, I couldn't log into my HBO account through any device, I kept getting the message that my subscription was expired when it's actually very active through Xfinity. 

I started out with your instructions but for me I didn't have to go all the way. 

I did this: 

1) I went to the HBO Max website and logged in via "login through provider", choosing Xfinity

2) I entered my xfinity user ID and Xfinity password

3) for some magical reason it then showed me my profile and boom, I was able to watch something on my laptop. I then went to my cell phone and tried to watch and boom, I was able to watch through my phone, then I tried on my Playstation and boom, it was finally letting me watch something. 

I have no clue what went wrong or how it got fixed but logging in through the website was apparently the key, because I had tried time and time again to do it through the app but it wouldn't work. Now when I went to the app and I checked my account billing detials, it no longer says subscription expired, now it says I have an active account!

Thank you again!

Juan 

when i try to log in i have to use the login with provider option only and i cannot get to the hbo settings to set up a password. any ideas how to work around that? @Napp82 @Brenda802 

In Aug we spent HOURS online with Xfinity regarding this problem. They said it was HBO's problem.  They gave us a phone number to call HBO in NY, their corporate offices.  No help there.  My husband found a phone number to contact HBO, they said it was Xfinity's problem.  We cancelled HBO out of frustration.  Today is the last day of the $11.99 a month for a year.  So we thought we would try again.  After 2 hours chatting with Xfinity online and via multiple call backs, we were about to cancel and just buy it from HBO directly.  As a last ditch effort, my husband rebooted his computer, and VOILA!  It is now working!  We had to reboot each device, but at long last we have a resolution.  Hope this helps!!

The agent wasn't able to help me but I was able to fix it on my own.

You have to do it on the website, not any apps or anything that will open the app. Make sure you are logged out of HBO max on the browser as well. Go to xfinity, log into your account and search for HBO max. Once there, click on "Create HBO Account and Password". It will take you to "sign in through your cable provider", click on xfinity and it will automatically log you in to HBO Max. My billing went back to it being Billed Through Xfinity and worked on all the apps! Good Luck!

I am having the same issue.  I have been in touch with both HBO-Max support and XFINITY since 12/28/20.  No one has provided a solution.  Curious if you ever got it working/ how it was fixed....