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Extreme pixelation on CNN 842 and Fox News 841

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Contributor

Extreme pixelation on CNN 842 and Fox News 841

Is anyone but me experiencing this problem. Has been happening over the past 24-48 hours at my home in SE MASS.

 

Rick

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Gold Problem Solver

Re: Extreme pixelation on CNN 842 and Fox News 841

Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This is most likely due to a poor connection between the cable box and Comcast's network, usually in or near your home. Less likely, it might be because of a bad box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app).

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.