New Poster
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4 Messages
Changing Plan
Is there a way to change your plan online or do I have to call. Everytime I try here it just offers me 1 package option. I am looking to downgrade my current TV options. I do not really feel like being on hold for 45 minutes to get it done so was hoping there is a way to do it online.
ThatDonGuy
Problem Solver
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722 Messages
4 years ago
I had no problem changing plans online - and, if you do enough digging, you should be able to select from a number of plans.
Some questions:
1. What services do you currently have (i.e. TV? Internet? Phone?)? Do you want to keep all of the ones you currently have?
2. Just how are you trying to change your plan - not just "through the website," but what links/buttons are you clicking on, and what screens show up?
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ThatDonGuy
Problem Solver
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722 Messages
4 years ago
If you're getting the same page I am, then right below your address, there should be something that says "View All Offers" - click on that. There should also be a "View All Offers" link at the bottom of that page.
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Dbellofatto16
New Poster
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4 Messages
4 years ago
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Andyross
Gold Problem Solver
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7.8K Messages
4 years ago
I wouldn't be surprised that any online offers would only be add-ons or upgrades. You may be forced to call in to do any downgrade.
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chharper
New Poster
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3 Messages
3 years ago
yes, to down-grade they force you to call. the idea is to make it a hassle to lower your bill, so you will give up and keep what you have.... not being able to manage any & all services 100% online is a joke. correct this already.
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EG
Expert
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103.5K Messages
3 years ago
@chharper Please create a new topic of your own here on this board detailing your issue. Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
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