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Black screen instead of channel loading (Fox New, Amazon Prime)

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New Poster

Black screen instead of channel loading (Fox New, Amazon Prime)

Anybody else getting just a black screen when trying to load Fox News(790)?   Fox Business (791) loads just fine.

 

have been having the same problem intermitttently with Amazon Prime for the last few weeks.

 

Barb

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Expert

Re: Black screen instead of channel loading (Fox New, Amazon Prime)


@NHDownings wrote:

Anybody else getting just a black screen when trying to load Fox News(790)?   Fox Business (791) loads just fine.

 

have been having the same problem intermitttently with Amazon Prime for the last few weeks.

 

Barb


Check all your cable fitting and connections. You are getting RF interference (causeing weak signal). Station just happens to be on a frequency that this type of problem is first noticed on. A tech. could be sent out but you will be charged if the problem is inside your home.


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Official Employee

Re: Black screen instead of channel loading (Fox New, Amazon Prime)

Hi Barb, 

 

Thank you for using the Xfinity Forums to bring this to our attention. I wanted to follow up to see if this has been resolved for you yet? If it hasn't, I'd like to investigate and make this right. Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message". 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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