Community Forum

ACC Network

Regular Visitor

ACC Fan, Not Comcast Fan so give it or lose me forever

I have paid $280 a month for over 5 years for the pleasure of your spotty customer service, high cost, long contracts and outages.  I am in ATL and an ACC Fan, and if Comcast does not get the deal done before Saturday Aug 24th, you will lose me and many others.  Not a threat, but reality.  Look at the views on this topic, it is over 27,000 views...27,000+ views, and if you are too ignorant to understand what that means, it is 27,000 customers very upset with Comcast.  You are expensive, require non-friendly user contracts, charge us for each TV box, limit dvr storage and bloat us with too many channels we as consumer don't care about.  I will go to YouTubeTV this Saturday, August 24th if you don't resolve it and you will lose me forever if I do, and I won't keep your internet, I have AT&T Fiber access.  I have already gone through the YouTube.TV signup page and it takes 5 mins to cut the cord....Why would Comcast encourage or allow this to happen.  They are cheaper, require no contract, unlimited DVR, streaming for multiple users, offer all the local channels and ACC Network, and from the reviews and folks I have talked with, they only wish they would have cut the cord earlier.  You are inviting us to make this decision <Edited>

 

<Edited>

 

New Poster

Carry ACC Network!

Not a queston...I just want to go on record asking Comcast to carry the ACC Network!  I will have to switch providers if you will not carry the network.

New Poster

ACC Network

Please add my request/demand for Comcast to add the ACC Network. I have been a loyal customer of Comcast since 1988!!! I have spent way too much time on the phone/internet/this forum etc trying to get this issue resolved 😡 (or just trying to get any information on the subject). I pay an exorbitant amount of money for my monthly bill as I have every/all packages that you offer. I am an almunus of Virginia Tech and a huge Hokies/ACC fan. I live in PA and as you know there is an ACC school in PA (PITT) as well. I currently get all the Big Ten Networks(alumnus of PSU as well but don't watch it except for wrestling), SEC Networks and even the PAC 12 Network! The fact that you have not come to an agreement with ESPN for the ACC Network is absolutely ridiculous. The Network launched yesterday and still nothing. Please do not talk to me about negotiations- I'm an attorney and I know all about it. At this point I simply want results! Right now I'm on my PC and I'm looking at YouTube TV. The first network I see under SPORTS is the ACC Network👏 I'm done fooling around with this nonsense. My next call will be to Comcast to cancel my service. I'm sure once I drop everything except internet <Edited>. Bottom line: if the ACC Network is not available by Saturday August 31 for the game between my Hokies and Boston College, I will be dropping everything. It's either DirectTV (which will take some time) or switch my internet provider and finally cut the cord and go with YouTube TV. After all the calls I've made, just having to take the time to post this is absurd! <Edited> Best regards

New Poster

ACC Network

Any update on when we will know if ACC Network will be carried? This  will simplify our decision to leave Comcast and subscribe to alternative sources for the programming we WANT to watch.

Frequent Visitor

No ACCN on Comcast

I have read on this forum that posters have been told that they can  expect to get the ACC by employees of Comcast.

Frequent Visitor

Re: No ACCN on Comcast

Sorry about that. Hit the button too early.

I have been told that employees are being told that for now it will not be added.

So be careful how you choose. In any case I spoke to an agent who said withdrawal penalties are null and void if you keep one of the three triple play services.

New Poster

ACC Network

I have been a customer for 10 painful years and not having ACC Network is the icing on the cake for me to switch my internet/cable provider. ACC football and Basketball is huge in the metro Atlanta area and this is ridicuolous Xfinity still has not made a deal. @ComcastCares 

New Poster

We want ACC Network

When will we be getting the ACC Network.
Frequent Visitor

Where is the ACC Network

Previous responses that have been marked "solved" are inaccurate.  Until we have the ACC Network, like the SEC, Pac12 and Big10 Networks, the issue will not be "solved".  Please stop the runaround and come to a resolution ASAP.

New Poster

ACCN

We need that Network, or I will be shopping for a new provider!!!

Frequent Visitor

Answers about New Channel?

Trying to get a straight answer about when there will be a resolution to the negotiations to provide the ACC Network.  On the phone I was told "be patient, things are in the works", but in chats I got the brush off.

 

We want the product and if you can't/won't provide it, lots of folks will leave to find it.

Regular Visitor

ACC Network

Please add ASAP!

New Poster

Re: ACC Network

How about the ACC Network in Knoxville, TN?!
New Poster

ACC Network

When will you add the ACC network to the Knoxville, TN area?
We are not all SEC Fans 😁
New Poster

Re: ACC Network

I will be cancelling if you do not carry the ACC Network. I pay extra for your sports channels each month and don't mind paying a few dollars more for what I want. I am one of the rare ones who left streaming for cable.....don't mess this up Xfinity!!!

Frequent Visitor

Re: Answers about New Channel?

I have called numerous times and each time the response I get is "we do not offer it at this time".

My response is always "I will need to switch to another provider if Comcast does not offer the ACCN by 8/29". At that point they simply tell me to let them know if I want to cancel. I really do not think Comcast cares one bit if we start to leave or not, I can tell in their response to me. Someday, hopefully soon, there will be a 5G network that will provide everything I need and then it's no more cable. For now it will be Youtube TV for the ACC ang Big10 networks come 8/29.

New Poster

Need the ACC Network. National basketball and football champions

Travesty to be missing best sports network to direct tv and hule
New Poster

ACCN access when???

Longterm customer frustrated with lack of input/news/access to newly launched ACC Network through ESPN for which I already pay in my service package!! Update please or this customer bolts for a service that does provide ACCN!

New Poster

new channels

Will xfinity be picking up the ACCN programming?

Frequent Visitor

Re: ACC Network

I will also cancel comcast if they don't carry Georgia Tech vs "Auburn with a Lake" this coming Thursday! GO JACKETS!
New Poster

Re: ACC Network

I don't understand how the ACC network won't be available in the Southeast where all most of the schools are located. Seems absurd that I can get PAC12 but not ACC. For once please listen to your customers and get this negotiation done before Thursday.
New Poster

Re: ACC Network- “Soon”

This is the response I got today.

Yes I have checked in your account we are working on ACC network channel with our broadcasting team and it will available soon we will notify you once it is available via email and text.
New Poster

Re: ACC Network

Would nice to find out. Clemson grad here.
New Poster

Re: ACC network channel number.

If Comcast doesn't offer the ACC Network in the Boston Metro area, I'll be looking for another provider before next weekend.

Frequent Visitor

Re: ACC Network

It is now 24 Aug 2019.  Do you carry the ACC network yet?  If not I will go to another TV provider!

New Poster

ACC Network

I am requesting that Comcast add the ACC Network to our channel lineup (Augusta Ga/North Augusta SC) before the 8/29 Clemson vs Georgia Tech game! The Comcast employee response to go to the YouTube app is not an acceptable response.
New Poster

Re: ACC Network

If Xfinity does not get the ACC network by next weekend I will be canceling my service and signing up with Verizon who already offers it. Quit playing games.
New Poster

Re: ACC Network Request

We have called Comcast HQ <Edited> to request ACCN be offered in VA. Call btw 9-5 M-F. There are two menu options, one being corporate directory. Choose this; and then it's 'customer service' or such, and a real person answers. Be prepared w/your acc't #, address, name. The rep is civil, helpful, and takes your request and info. We were told that at this time comcast has no plans to offer ACC Network, but, if there's sufficient demand, that could change. You can also write <Edited>. Nobody wants to pay Hulu or YouTube $45plus on top of Comcast charges. 

Regular Visitor

Re: ACC Network

i am very dissappointed that i will not be able to watch the BC/Virginia Tech game on 8/31 as it is only on the ACC network which i cannot get on my comcast service. Is this forum the best way to inform Comcast of my displeasure?

Frequent Visitor

Re: ACC Network

Comcast let their loyal customers hang in the wind. They knew all along they were not getting the ACCN. This is how you treat loyal people who have been with you for a long time. Waited too long to get Fios. Install will not be in time for the game.

 

Hokie fans are going to miss the A J Dillon Heisman trophy show. So sad.

 

Will have to go to a local bar to have a few Sam Adams and watch the Eagles pound the Hokies.

Regular Visitor

Re: ACC Network

I need the ACC Network on Comcast. Fios does have in its lineup. I dont want to switch but may have to if Comcast cant get it in their lineup.
Regular Visitor

Re: ACC Network

GO Hokies. I will also have to go to sports bar to watch VT until I get Fios installed. Comcast should have gotten ACC Network.
Regular Visitor

Re: Are you getting the ACC Network?

Can you please provide an update on offering the ACC network?????  If I cannot get it, I will be changing carriers VERY SOON!!!  

Thanks. 

Regular Visitor

Re: Are you getting the ACC Network?

I doubt if anyone at Comcast even reads all our complaints. I will be switching to Directv this week.
New Poster

Re: ACC Network

Please make a deal for ACC Network so I don’t have to return to Directv, which I will do by Wednesday if no ACCN
Regular Visitor

Re: Are you getting the ACC Network?

I'm sure that no one at a decision making level is reading them.  Right now there seem to be two possible scenarios. Either the negotiators are playing hardball with Disney/ESPN and don’t think there will be any downside to playing a waiting game in which case they will add it sometime over the next couple of weeks, or xfinity doesn’t really plan to add the ACC network, but doesn’t want to publicly say so. I don’t think they really understand that when a customer switches, it’s personal to the customer and they aren’t getting that customer back. Or perhaps they just don’t care. 

New Poster

ACC Network

Is the ACC Network going to be offered on Comcast programming soon?
New Poster

Re: ACC Network

Please help me understand this "solution" you posted.  Will my $300 / month subscription (which includes all possible sports package add-ons you offer) allow me to watch the Clemson vs Georgia Tech football game on Thursday, Aug 29?  The YouTube instructions you provide seem to indicate yes, but I'm starting to think that's not the case.  It looks to me like I need to pay for a streaming service subscription like YouTube TV or Hulu, and then need to watch it on a computer or a device that will stream that service to my television.

 

Is this correct?  Please clarify.

New Poster

Re: ACC Network

Hope the ACC network is added!

New Poster

If I have to order hulu to get ACCN

Then comcast will be leaving the house.
New Poster

ACC Network

Infinity needs to carry the ACC Network. Mid-atlantic is primary ACC schools!
New Poster

Re: ACC Network

Comcast customer since 1983. Comcast needs to reach a deal with ACC network before Clemson v. Va. Tech game or lose another customer.
Frequent Visitor

Re: Are you getting the ACC Network?


@pwalker8 wrote:

I'm sure that no one at a decision making level is reading them.  Right now there seem to be two possible scenarios. Either the negotiators are playing hardball with Disney/ESPN and don’t think there will be any downside to playing a waiting game in which case they will add it sometime over the next couple of weeks, or xfinity doesn’t really plan to add the ACC network, but doesn’t want to publicly say so. I don’t think they really understand that when a customer switches, it’s personal to the customer and they aren’t getting that customer back. Or perhaps they just don’t care. 



This is precisely the case.  Comcast thinks customers will stick with them for internet service while we pay thru the nose for it ... and have to add Hulu LIVE, YouTubeTV, or something else for live TV.  I don't know how any Comcast customer won't be mad enough so as not to give them ONE MORE DOLLAR <Edited>.  I'll be switching services to the competitor that Comcast edits OUT of my posts, even though their internet installs are 18 DAYS behind in my area;  due to ACC fans moving from Comcast.  

New Poster

Re: ACC Network

I echo the sentiments of many others.  Very disappointed in Comcast not carrying ACCN.  I switched from Verizon FIOS last year and already I'm regretting the decision. I will make a switch back to Verizon if ACCN is not added 

New Poster

Re: ACC Network

When will Comcast Xfinity be adding the ACC Network in South Florida. There are many Noles and Canes fan <Edited>

Regular Visitor

ACCNetwork

What is Comcast's mission concerning customer programing?   Does Comcast value customers' needs?  Does Comcast value profit over customers' satisfaction with product?  It appears Comcast does not listen to the high numbers of customers who want ACCNetwork.  Decide which path Comcast will follow in the future.   The answers to my questions will determine Comcast's value to customers.  

New Poster

Comcast <Edited>

Conglomerate and time and time again shows where it's priorities are. They have no business calling themselves a service provider when they are in fact a non- service provider. They send mass emails out trying to save face for the recent outages but good luck getting answers about the accn which should be a non- brainer. I think they have totally under estimated how much this has already upset customers even if they were to add the network prior to the first game on 8/29

New Poster

ACC Network

I’m paying $200 a month for your services. If you refuse to provide the ACC Network, I will be changing to a provider that does! <Edited>

New Poster

ACC Network

Either provide the ACC Network or lose your customers! It’s that simple!
New Poster

Where is the ACCN ?

Where is the ACCN ? ....We need it! I need it !