Community Forum

Xfinity Coupon

ComcastJessie
Administrator

Xfinity Coupon

Due to a mistake on our end, you may not have been able to redeem the $5.99 Xfinity coupon you recently received in the mail. We’ve corrected the issue and we apologize for the inconvenience.

 

Use the link below to activate your coupon in just a few easy steps before February 15, 2021 and enjoy $5.99 off your next Xfinity On Demand movie rental or purchase. You can also use it as a credit towards your Xfinity bill.

 

Activate Coupon

 

Thank you for your patience and for being an Xfinity customer.


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Ozzzq
Regular Visitor

Re: Xfinity Coupon

Hi ComcastJesse,

 

I received this exact email on Jan. 25, 2021 from xfinity@emails.xfinity.com but can't activate the coupon.   I'm asked for a coupon code when I follow the email's link to activate but I never received a coupon in the mail. 

 

I've done chat and phone calls with various customer service phone numbers including 1-800-934-6489 but no one knew what this was about and was told by one rep that Xfinity stopped doing coupons in 2018.  I was directed to email http://forums.xfinity.com/t5/Customer-Service/We-Can-Help/td-p/2634629 but the email returned as undeliverable.

 

Any help would be most appreciated.  Thank you.

Ozzzq
Regular Visitor

Re: Xfinity Coupon

Looks like the email address I cited was converted.

 

This was the email address I was directed to that returned undeliverable:

 

we_can_help at cable dot comcast dot com

Again
Expert

Re: Xfinity Coupon

@Ozzzq 

What happens when you click on the link in ComcastJessie's post above?


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Ozzzq
Regular Visitor

Re: Xfinity Coupon

Thanks for replying.  The link in ComcastJesse's takes me to a page saying thanks for being a great customer.  Below that the page shows:

 

your coupons | Your balance $0.00 | Your balance history.

 

Under that is a place to enter a coupon code.  But I never got a coupon in the paper/snail mail so I can't go any further.  Is there another way to get my coupon code so I can redeem it?  Thanks.

 

ComcastJosephW
Official Employee

Re: Xfinity Coupon

Ok, thanks for these details and so sorry that you're still running into issues while trying to retrieve your latest coupon. I know how frustrating this can be and I'd like to help. At this point, I'd like to take a closer look at your account and see if we can help in regard to the coupon code etc. Please send us a private message by clicking on my name "ComcastJosephW" then select "Send a a Message" on the right with your name and address to get started. Thanks again for both your time and patience! 


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knguyen002
Regular Visitor

Re: Xfinity Coupon

Hello, I recieved a coupon for 2/15/21 as well in my Xfinity email box. However, whenever I click on "Activate Coupon" it takes me to a page and asks me to add my coupon code which I do not know where to locate...

ComcastJoeTru
Official Employee

Re: Xfinity Coupon

Hello @knguyen002. Have you tried this link:  https://comca.st/3sq3m0Z ? Also, please make sure you sign into your account to proceed on that link. 


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knguyen002
Regular Visitor

Re: Xfinity Coupon

Yes I have. I'm not sure how to activate my coupon when I am on that page.

ComcastJoeTru
Official Employee

Re: Xfinity Coupon

@knguyen002

Apologies for confusion trying to get that redeemed. We have the step by step how-to redeem your Xfinity Coupon here: https://comca.st/2P0OCqN;

Can you please let me know if those instructions work, or if not, which step is not working for you?

 

I am here to help with this, thanks bearing with me. 


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knguyen002
Regular Visitor

Re: Xfinity Coupon

It worked, thank you so much.

ComcastJoeTru
Official Employee

Re: Xfinity Coupon

Fantastic! You're always welcome! Thank you for being a valued customer and we appreciate you posting on our Forum!


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