Due to a mistake on our end, you may not have been able to redeem the $5.99 Xfinity coupon you recently received in the mail. We’ve corrected the issue and we apologize for the inconvenience.
Use the link below to activate your coupon in just a few easy steps before February 15, 2021 and enjoy $5.99 off your next Xfinity On Demand movie rental or purchase. You can also use it as a credit towards your Xfinity bill.
Thank you for your patience and for being an Xfinity customer.
I received this exact email on Jan. 25, 2021 from email@example.com but can't activate the coupon. I'm asked for a coupon code when I follow the email's link to activate but I never received a coupon in the mail.
I've done chat and phone calls with various customer service phone numbers including 1-800-934-6489 but no one knew what this was about and was told by one rep that Xfinity stopped doing coupons in 2018. I was directed to email http://forums.xfinity.com/t5/Customer-Service/We-Can-Help/td-p/2634629 but the email returned as undeliverable.
Any help would be most appreciated. Thank you.
Looks like the email address I cited was converted.
This was the email address I was directed to that returned undeliverable:
we_can_help at cable dot comcast dot com
What happens when you click on the link in ComcastJessie's post above?
Thanks for replying. The link in ComcastJesse's takes me to a page saying thanks for being a great customer. Below that the page shows:
your coupons | Your balance $0.00 | Your balance history.
Under that is a place to enter a coupon code. But I never got a coupon in the paper/snail mail so I can't go any further. Is there another way to get my coupon code so I can redeem it? Thanks.
Ok, thanks for these details and so sorry that you're still running into issues while trying to retrieve your latest coupon. I know how frustrating this can be and I'd like to help. At this point, I'd like to take a closer look at your account and see if we can help in regard to the coupon code etc. Please send us a private message by clicking on my name "ComcastJosephW" then select "Send a a Message" on the right with your name and address to get started. Thanks again for both your time and patience!
Hello, I recieved a coupon for 2/15/21 as well in my Xfinity email box. However, whenever I click on "Activate Coupon" it takes me to a page and asks me to add my coupon code which I do not know where to locate...
Apologies for confusion trying to get that redeemed. We have the step by step how-to redeem your Xfinity Coupon here: https://comca.st/2P0OCqN;
Can you please let me know if those instructions work, or if not, which step is not working for you?
I am here to help with this, thanks bearing with me.
Fantastic! You're always welcome! Thank you for being a valued customer and we appreciate you posting on our Forum!