Hello and Happy Monday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the power interruption that took place last week in your area which in tandem affected your service connections as well. I know situations like this can be tough to say the least. We'd now like to take a closer look at the situation and also help with applying the appropriate adjustment credits to your account for the downtime.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!
I totally understand your concern, and I'd feel the same if I were in your shoes so please allow me the opportunity to look into this for you. For your security could you please provide your full name? Am I speaking with <Removed Personal Information>