Community Forum

Winter storm credit

Spaster
New Poster

Winter storm credit

How do I get the credit that Comcast is issuing out due to the winter storms in Houston last week? I lost power for 2.5 days.
ComcastJosephW
Official Employee

Re: Winter storm credit

Hello and Happy Monday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the power interruption that took place last week in your area which in tandem affected your service connections as well. I know situations like this can be tough to say the least. We'd now like to take a closer look at the situation and also help with applying the appropriate adjustment credits to your account for the downtime.

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!


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grdz89
New Poster

Re: Winter storm credit

Hi how can I get credit for days no service was used due to light outage
ComcastKatieMS
Official Employee

Re: Winter storm credit

Hello @grdz89, I hope you and your family are doing well, and staying healthy and warm! You're asking a great question, and we'd love to help. If your home was impacted by a power outage we would be unable to provide credits for any downtime since your modem needs power to supply you with service. However, if your power had been restored to your home, and you were still without Comcast services we can certainly take a look into making sure you get the proper credits you need!
 
We did receive your private message, and appreciate you sending that over. In the future, please avoid sending us a direct private message until you are invited to adhere for our community rules. We look forward to helping out, we'll see you in the private message!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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grdz89
New Poster

Re: Winter storm credit

So why are other ppl getting credits
ComcastAmir
Official Employee

Re: Winter storm credit

I totally understand your concern, and I'd feel the same if I were in your shoes so please allow me the opportunity to look into this for you. For your security could you please provide your full name? Am I speaking with <Removed Personal Information>


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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grdz89
New Poster

Re: Winter storm credit

Yes my name is George <Edited>