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Hello, @mshih09, thank you for taking the time to reach out to us today. I see you are a new poster to our Xfinity Forums and I would thank you for taking advantage of this awesome support platform.
I understand how important it is to have a reliable connection, and I am sorry to hear you were unable to experience that reliability this week. To check if the account is eligible for a credit, please send a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
