Hello, @mshih09, thank you for taking the time to reach out to us today. I see you are a new poster to our Xfinity Forums and I would thank you for taking advantage of this awesome support platform.
I understand how important it is to have a reliable connection, and I am sorry to hear you were unable to experience that reliability this week. To check if the account is eligible for a credit, please send a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".