About ComcastBianca

Hi, @Kyisha08! Thanks for reaching out for assistance. How may we help? ... View more

Hi, @SEaves! Thanks for reaching out to us here today. I know how convenient it is to browse the plans online. In some instances, you won't be able to change your plan, or view plan options through My Account, however, we're happy to assist with finding a plan that best fits your needs on our end. Please send us a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @LPDK! I'm happy to look into the issue with the network issue in regard to the app. Please send us a private message so we can look into this further. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Jessisolo! Thanks for reaching out to us about the credit owed to your account! You've reached the right team. Please send us a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Wristan! Thanks for reaching out to us about the issue with the YouTube app on the X1 cable box. I can imagine how inconvenient it is to have to resume the playlist each time a video ends. We appreciate the feedback in regard to the updates on the X1 cable box. We can look into possibly replacing the cable box to see if that helps. We are limited to what we can troubleshoot with the YouTube app since they are a third-party app that we host on the X1 platform. We will try everything on our end to get this resolved. Please send us a private message so we can further assist by clicking my name and selecting Send a Message. We look forward to hearing from you!  ... View more

Hi, @JHerendeen! Thanks for reaching out so we can apply the credit to your account! Please send a private message so we can move forward with the credit. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @prabhumuthu! Thanks for reaching out so that we can apply a credit to the account. 🙂 Please send a private message so we can apply the credit. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Karenmudd! Thank you for reaching out to us about the credit for the service interruption. Please send us a private message by clicking my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @dds510! Thanks for reaching out! I'm happy to assist with applying a credit to the account. Please send us a private message so we can complete this request. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Pyes! I understand how important it is to have working services. Rest assured it is our priority to get the services restored as fast as possible. Please send us a private message so we can look into this as soon as possible. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @cynthia20! I'm happy to assist with applying a credit to your account for the service interruption. Please send a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @PL2021! I know how important it is to have the bill corrected. You've reached the right team. Please send us a private message so we can assist with this. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Chelsipcast! Please send us a private message so we can assist with applying a credit to your account. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. We look forward to hearing from you! ... View more

Hi, @NT2! I hope you're staying safe out there. You've reached the right team to assist with the credit for the service interruption you experienced. Please send us a private message so we can assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Mcnabbjj6! Thank you for reaching out to us here today. I hope you and your loved ones are safe and keeping warm. I'm happy to look into the service interruption you're experiencing. Please send a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @dwntwn_chico! Thanks for reaching out to us about your bill. I certainly know how important it is to know exactly what you are being charged for. I'm happy to review your billing statement with you! Please send us a private message so we can look into this further. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @McCollom2017! Thanks for reaching out to inquire about the credit for the service interruption. In certain regions, you can request a credit after the service interruption has ended. You will do this in the Xfinity Status Center on the My Account online if it's available to you. If you need further assistance, please send us a private message by clicking on my need and selecting "Send a Message" ... View more

Thanks for checking @wingalsbeiii! I'd like to try some troubleshooting on our end. Please send us a private message so we can look into this further. To send a private message, please click on my name and select "Send a Message". ... View more

Hi, @Corysk8r! I understand the importance of getting this resolved as soon as possible. Rest assured we're here to assist. Please send us a private message so we can look into this further. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

That is correct, our modems include the router in one. Just to confirm you're attempting to set up your home network as a private VPN service when you're outside your home? ... View more

Hi, @Tina_Cruz! I'm sorry to hear about the issues with connecting to the live chat. We definitely do not ban customers from the live chat feature. I'm happy to look into your billing concerns! Please send me a private message so we can assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side. ... View more

Hi, @Haines_Brown! Since the non-cable channels are airing fine, it's possible the issue is with the cable box. Have you attempted to change the input on the TV? If that doesn't work, I'm happy to look into options to get this resolved! Please send us a private message with your name and address for further assistance.  ... View more

Hi, @JessBurrows! I'm sorry to hear about the hardships you're experiencing. I'm happy to look into your account and see what options we have. Please send us a private message so we can further assist you.  ... View more

Hi, @ CB901! Thank you for reaching out and bringing this to our attention. I know how important it is to have working services, especially now. Please send us a private message so we can look into this further. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.    ... View more