About ComcastMarcos

ComcastMarcos · ‎02-26-2021

@amybth, we certainly don't want you to feel this way, and I'd welcome a chance to help turn things around. In order to do so, can you please send me a private message?

ComcastMarcos · ‎02-26-2021

Hello, @Bjeisner, thank you for reaching out in our Forum for help with your Voice connection issues. To be honest, your situation reminds me of the early days when you couldn't be on the internet when a phone call came in, so I can only imagine your frustrations. I'd like to look into this more with you, in order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-26-2021

Hello, @atai, thank you for taking the time to reach out on our Forum for help with your Stream app issue. I use that app every day on my TV, so I totally get where you're coming from in wanting some clarity on the issue. I also appreciate you letting me know the steps you've already taken, I love your proactive steps. I'd like to work on this more with you, in order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-26-2021

Hello, @binaural2000, thank you for taking the time to type out all of our concerns on our Forum, that is exactly what this platform is for. I have your back. If you've reached your cloud DVR storage capacity and your local DVR is full, you'll be notified to clear up room before you can schedule any additional recordings. Depending on your cable boxes, you'll have the ability to enjoy our X1 AnyRoom DVR feature. This allows you to be able to enjoy your recorded content from other cable boxes within the home. Does that help clear up some of your concerns?

ComcastMarcos · ‎02-25-2021

Hello, @lindseyitz, thank you for reaching out on our Forum and giving me a chance to help you out with your credit concerns. I can see how that would be frustrating, so I can only imagine how you feel about dealing with this for as long as you have. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-25-2021

I hear you loud and clear, /u/pgolo, and I can definitely help by looking at your account to see the options available to you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-25-2021

Hello, @shayleybagel, thank you for reaching out in our Forum for help, you've come to the right place to get the support you need. I can definitely take a look at your account and see if we have any options in regards to an early termination fee. I'm sorry to hear you lost your home, I can only imagine what you're going through, and this experience didn't help anything. I have your back and will do all that I can for you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-25-2021

Hello, @amybth, thank you for reaching out in our Forum, I can definitely help with your DVR concerns. I love being able to watch all my shows and movies when I want, which is usually my weekend lol. So I totally get where you're coming from. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-24-2021

Hello, @TheDogHouse, thank you for reaching out in our Forum for help with this number issue. These days you can never be too careful with scam attempts, so I totally get where you're coming from. I would love to take a look at this call to verify if it's coming from our end and provide the steps if it isn't. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-24-2021

Hello, @truck1, thank you for reaching out on our Forum for help, I have your back. Paying bills isn't the greatest thing in the world, but it must be done lol. I've included the address you'll need below, but this address is best if the account is current. I want to make sure we address all of your billing concerns, were there any other questions you had for me? West Division Comcast P.O. Box 60533 City of Industry, CA 91716-0533

ComcastMarcos · ‎02-24-2021

I'm sorry you've had this experience, @pgolo, I can only imagine your frustrations. I would be feeling similar if the roles were reversed, but I'm in your corner to help turn this around. Thank you for reaching out in our Forum. I know sometimes that message will pop up if there aren't any online-only promotions available, but it could also be that your area doesn't support this feature as well. What type of change were you looking to make?

ComcastMarcos · ‎02-24-2021

Hello, @kjakubowsk, thank you for reaching out on our Forum and giving me a chance to help you. I totally get where you're coming from, I pretty much live out of my DVR list. Other than sports I can't remember watching anything live lol. I have your back on this. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @Louann_Duran, thank you for reaching out to our Forums for help with your credit concerns, you've come to the perfect place for help. I have your back on this and would be happy to take a look at any credit options we have for you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @Yokasta1523, thank you for reaching out to our Forums for help with your credit concerns, you've come to the perfect place for help. I have your back on this and would be happy to take a look at any credit options we have for you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @Switch2Run, thank you for reaching out to our Forum for help. I'm really happy to see this platform grow and become a source of truth for many of our customers. I see you've been running some troubleshooting steps of your own, but I would like to also help out to get your services more in line with where they should be. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @lshard72, thank you for reaching out to us in our Forum you've come to the right place for help. I'm sorry you've been without service for so long, but I hope your family is ok and safe. There's a lot of scary news coming out, so that's always our first concern. I did see your private message and I'll be responding shortly. We do prefer that you hold off until we're able to request a private message from us. This link is a great resource to see all of our Forum guidelines: https://comca.st/2Zv1kjL.

ComcastMarcos · ‎02-19-2021

Hello, @J584164, thank you for reaching out to our Forums and giving me a chance to help you on this. I hope your family is all ok and warm. The news coming out of your neck of the woods is pretty scary, but I hope your power has been restored. I can definitely help with your credit concerns! In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @dgtx15, I can definitely help with your service interruption and credit concerns. Thank you for messaging us on our Forum and giving me a chance to help you out. I hope your family is safe and warm, I can only imagine what you've been going through. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-19-2021

Hello, @Bethp0621, I can definitely help with your credit concerns. Thank you for reaching out on our forums and giving me a chance to take care of you. Some of the news coming out of Texas is pretty alarming, so I hope you and your family are safe and warm. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @dlozano0214, thank you for reaching out on our Forum and giving me a chance to help you tonight. I hope you and your family have been safe and warm, the news coming out of Texas is pretty scary. I can definitely help you with any credit options we have. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @vinawhite, thank you for reaching out on our Forum and giving me a chance to help you out. The news coming out of your area has been pretty scary, so I hope you and your family are staying safe and warm. I have your back on this and can definitely look into our credit options. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @jlussy4128, I'm sorry you've been hit hard by the weather in your neck of the woods. Some of the news is scary from Texas, so I hope you and your family are ok. I can certainly help with your credit concerns, but we'll need to work in a private message to keep your information protected. Are you able to send me a message in the same way as mentioned previously? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @RickJ1958, thank you for reaching out on our Forum and giving me a chance to help you out. I know this weather has been hitting your area hard, so I hope you and your family are safe and warm. I have your back on this and can definitely look into our credit options. I just responded to our private message.

ComcastMarcos · ‎02-18-2021

Hello, @Kashifs75, thank you for reaching out to our Forum and giving me a shot to get you taken care of. I can definitely take a look at that previous credit and see what other options we have. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @ajimenez124, thank you for reaching out on our Forum and giving me a chance to take care of you. I've been seeing some scary news coming from Texas, so I hope you and your family are ok. I can definitely help with your credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @aislinnsantoyo, I hope you and your family are doing ok, I've been seeing some of the news and it's pretty scary. Thank you for reaching out on our Forum and giving me a chance to take care of you today. I can definitely help with your credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-18-2021

Hello, @OrangeRider, thank you so much for reaching out on our Forum and giving me a chance to help you out. I've been seeing some news reports and it's pretty scary, so I hope you and your family are ok and staying warm. I can definitely help with your service interruption and credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-17-2021

Hello, @BonniePharmD, Thank you for reaching out to us today on the Forums and giving me a chance to help you with your pesky interruptions concerns. I know those are lame, I can only imagine how you've been feeling over the past 3-days, but I have your back. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-17-2021

Hello, @Mpinhav, thank you for reaching out on the Forums and giving me a shot to help you tonight. I'm glad you were able to use your My Account to find a package that fits you a little better. I love that Xfinity is always updating promotions and letting customers take advantage. By chance, are you able to see if this package in question is for new customers only?

ComcastMarcos · ‎02-17-2021

Hello, @j57a, thank you for reaching out to us in the Forums for help! I totally get where you're coming from, I live out of my emails lol. I have your back on this and will stick with you until we find a solution. Have you tried using the Xfinity Connect app, or the web portal to see if you're running into the same issue?

ComcastMarcos · ‎02-17-2021

Hello, @clarkr, thank you for reaching out to us today, I would love a chance to help with any of your concerns. Can you please provide some background details to help us get started on the right foot? If you'd prefer to work with our phone team, you can use this number:1 (800) 934-6489. They're awesome and will have all the tools to get you taken care of, so no matter what you'll be in great hands.

ComcastMarcos · ‎02-17-2021

Awesome, I'm glad you were able to find a way to get access to that website for your kids. I totally get where you're coming from on this. I know whenever I babysit my brother's kids I just need a little peace and quiet sometimes haha. Although, we certainly don't want you to disable all of your advanced security settings, as that's one of the things that really makes our service one of the best, and gives you peace of mind that we have you protected. It sounds like that website might be triggering some parental control features, but you can use this link to help with enabling and editing those: https://comca.st/3k0I2vK. Can you please let me know if you're able to access this link?

ComcastMarcos · ‎02-17-2021

Thank you for the private message, @jakobfisher, I just responded to you privately where we can continue to work together going forward.

ComcastMarcos · ‎02-17-2021

Hello, @STXblondey, thank you for reaching out and giving me a chance to help you out with this issue. I'm wondering if we have the correct device listed on your account and would like to investigate this more. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-12-2021

Hello, @dlissa, I'm a huge movie buff and there's nothing better than a free movie lol, so I totally get where you're coming from. I can definitely help with your coupon issue. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

ComcastMarcos · ‎02-11-2021

Hello, @BaseballChris, I hope your night has been smooth so far. Do you have any fun plans for the weekend? I wanted to follow up with you as promised regarding that tech visit. How did things go, were they able to resolve your picture issues?

ComcastMarcos · ‎02-11-2021

Gotcha, thank you for being so detailed in your messages, that helps a ton to get us on the same page. It sounds like the credentials you're signing in with don't have the user role associated with them yet. But I can still help you get to the bottom of this. In order to get started can you please send me a private message with your full name and full address? To send a private message, click my name " ComcastMarcos", then click "send a message".

ComcastMarcos · ‎02-11-2021

Hello, thank you for taking the time to reach out to us on our Forums page and giving me a chance to help you! I can definitely help with your login issues. I have so many apps and accounts, it's a pain to keep track of all credentials lol. What type of error message or error code are you getting? Have you attempted to log in on any other devices?

ComcastMarcos · ‎02-10-2021

That's pretty odd, and I'm sorry you weren't able to respond in a PM. I promise I'm still with you on this and won't abandon you. Can you please try sending me a PM one more time?

ComcastMarcos · ‎02-10-2021

I'm sorry about that miscommunication, but I still have your back on that evaluation concern. I know that has been a popular and clutch feature of xFi Complete. The possibility of adding a free xFi pod to help your home is something I wouldn't pass up either, so I totally get where you're coming from. Can you please confirm the email that you originally received that activation email?

ComcastMarcos · ‎02-10-2021

Hello, @jkj1962, thank you for reaching out on our Forums and giving me a chance to help you. I hope your week has been great so far 🙌 . You're right on the money, if you're still in a customer agreement there is a $10.00 early termination fee for each remaining month from your anniversary date of the agreement. You can use this link to view how to find your customer agreement details: https://comca.st/3rM81tP. When you say you're not going to make it, are you saying you're looking to disconnect? Please keep in mind that you would only see an early termination fee if you disconnect all lines of service.

ComcastMarcos · ‎02-10-2021

Hello, thank you for taking the time to reach out on this platform and giving me a chance to help you. I can only imagine your frustrations with that many resets, so let's roll up our sleeves and get to work together. I understand you're using your own router along with your modem, have you attempted to remove your router and just use the Xfinity modem? Our equipment is top-notch and has a built-in router, so you're always good to go with just your Xfinity modem. Plus we test our equipment thoroughly to make sure you're getting a device that is up to our standards.

ComcastMarcos · ‎02-10-2021

Hello, thank you for taking the time to reach out to us on this platform and for giving me the opportunity to assist you! I can definitely help with some troubleshooting steps to get you the right speeds. Are all of your devices showing that slower speed or just one in particular?