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Suspended Service / PromiseToPay

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Suspended Service / PromiseToPay

Hey! Just like the other posters, I have been struggling to keep up with bills due to COVID layoffs, I haven’t worked since March! I have had an account with Xfinity for 6 years, and though it may have not been before the due date, my bill has been paid every month - despite having no income. This month, I just need a 7 day Promise To Pay, but I am worried that because my bill has been late in the past due to the layoffs (though paid). It’s frustrating that we’re in a global pandemic and Xfinity would rather lose business than to grant extensions for long time customers. I’m a full time nursing student as well, and i just need a few more days. Please please please help
Official Employee

Re: Suspended Service / PromiseToPay



Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.


As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due more manageable. 


Those credits will post overnight and will be available to view in My Account. 


Thanks for your patience and hang in there.

I am an Official Comcast Employee.
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