Solved! Go to Solution.
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.