Solved! Go to Solution.
Apologies for the issue and the experience that you described above.
Loks like your payment arrangement date was recently moved to 10/22 at your request.
As a courtesy, we've credited your account for any late fees, convenience fees and reactivation fees incurred over the past 24 months. There is no now currently no balance due.
I hope that helps and hang in there.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
Thanks for your patience.
@ComcastTeds I recently removed some of my services due to me struggling to pay my bill. I am working on trying to pay back my past due balance, but it would help if I could spread it out over a few months. Is there any way to set up an arangement like this? Also, I was in contact with customer service multiple times this month to get payment extensions, but twice my service was disconnected again and I had to call to get it reactivated. Very frustrating!
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due by 11/7/2020 more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.