New Poster
•
1 Message
ETF fee charged
I canceled services because I had to move back in with family due to the pandemic. I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee. She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF. To no surprise, there is no record of the phone conversation.
Accepted Solution
CCTeds
Gold Problem Solver
•
18.9K Messages
5 years ago
@CoCo25 Apologies for the issue and the experience that you described above.
We reviewed your account and circumstances again. We have credited the ETF (Early Termination Fee) of $200 in full as a courtesy. We have also credited any late payments as a additional courtesy.
There is still valid outstanding money due for past services.
Thanks for your patience.
5
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
0
Again
Expert
•
31.8K Messages
4 years ago
@user_7ba284 @ComcastAirelle @ComcastBrie
Although the OE's here are helping you, you should have been posting in the Business Forum and not in the Residential Forum. OE's please pay attention to your environment. 😉
(edited)
0