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ETF fee charged

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New Poster

ETF fee charged

I canceled services because I had to move back in with family due to the pandemic.  I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee.  She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF.  To no surprise, there is no record of the phone conversation.  

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Diamond Problem Solver

Re: ETF fee charged

Sorry, they were incorrect. There’s a legitimate charge for ending service by your choice

I am a Retired Official Comcast Employee
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