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ETF fee charged

New Poster

ETF fee charged

I canceled services because I had to move back in with family due to the pandemic.  I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee.  She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF.  To no surprise, there is no record of the phone conversation.  

Diamond Problem Solver

Re: ETF fee charged

Sorry, they were incorrect. There’s a legitimate charge for ending service by your choice

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Official Employee

Re: ETF fee charged

@CoCo25  Apologies for the issue and the experience that you described above. 

 

We reviewed your account and circumstances again. We have credited the ETF (Early Termination Fee) of $200 in full as a courtesy.  We have also credited any late payments as a additional courtesy. 

 

There is still valid outstanding money due for past services.

 

Thanks for your patience.   


I am an Official Comcast Employee.
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