I canceled services because I had to move back in with family due to the pandemic. I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee. She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF. To no surprise, there is no record of the phone conversation.
Solved! Go to Solution.
@CoCo25 Apologies for the issue and the experience that you described above.
We reviewed your account and circumstances again. We have credited the ETF (Early Termination Fee) of $200 in full as a courtesy. We have also credited any late payments as a additional courtesy.
There is still valid outstanding money due for past services.
Thanks for your patience.