ETF fee charged

[CoCo25]

I canceled services because I had to move back in with family due to the pandemic.  I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee.  She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF.  To no surprise, there is no record of the phone conversation.  

[CCAndrew]

Sorry, they were incorrect. There’s a legitimate charge for ending service by your choice

[ComcastTeds · Accepted solution]

@CoCo25  Apologies for the issue and the experience that you described above. 

We reviewed your account and circumstances again. We have credited the ETF (Early Termination Fee) of $200 in full as a courtesy.  We have also credited any late payments as a additional courtesy. 

There is still valid outstanding money due for past services.

Thanks for your patience.