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Closed captions missing from NHK World

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Closed captions missing from NHK World

Closed captions, available until about 10 days ago, have gone missing from the York PA system channel 242, "NHK World" feed from Maryland Public Television. MPT's Chief Engineer emailed to say "I have verified we have captioning ... [if] you [are] still having an issue with NHK ... it will be on the Comcast end."

 

Could someone look into this and sort it out please?

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Expert

Re: Closed captions missing from NHK World


@BruceW wrote:

Closed captions, available until about 10 days ago, have gone missing from the York PA system channel 242, "NHK World" feed from Maryland Public Television. MPT's Chief Engineer emailed to say "I have verified we have captioning ... [if] you [are] still having an issue with NHK ... it will be on the Comcast end."

 

Could someone look into this and sort it out please?


hi bruce was this on a set top box? (if so x1 or non-x1) did you try viewing same program on a different source for example a desk/laptop or smart phone/tablet?



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Gold Problem Solver

Re: Closed captions missing from NHK World


@Rustyben wrote: ... was this on a set top box? ... desk/laptop or smart phone/tablet?

No CC on anything. I'm using a Tivo Roamio. A friend across town (but on the same system) with an X1 DVR also gets no CC on 242. And there is no CC on this channel on the Stream website on my desktop or the Stream App on my Android phone.

 

Comcast carries 4 feeds from MPT here. Three of the four have CC, NHK World does not.

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Gold Problem Solver

Re: Closed captions missing from NHK World

Hooray! All 4 MPT feeds, including NHK World, have closed captions again on my Tivo as well as on the Stream website and in the Stream App! Thank you unknown, mysterious wonder workers!