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Try using the Amazon Prime app Closed Captioning instead of the X1 box CC
I am a Retired Official Comcast Employee
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When you access the Amazon app through the X1 use Amazon’s CC settings not the X1 box
I am a Retired Official Comcast Employee
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I am using the app CC feature not the X1.
when you select a title on the X1 Amazon Video app, it brings up a ways to watch menu, and at the top are headers (overview, Customers Also Watched, Cast Subtitles, Audio Languages). the 'captions are the subtitles. Audio may or may not include SAP and/or descriptive video services.
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@Tlev55 wrote:
I am familiar with the menu option for closed caption. As I explained earlier I have CC when I watch this show thru Roku or on my iPad but with Comcast I don’t have it. I’m surprised no one else is having this issue so it’s obvious you don’t have have a fix. Thank you for your time
streaming video option shows subtitles did you try changing from off to english (for example)?
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@Tlev55 wrote:
Tried everything I could think of. Changed font, style, color, turned off and then back on. Even rebooted my box. As I said it worked once and then the next day nothing so I know I have the setting correct. I have 2 Comcast boxes and 3 Roku devices and CC works on all the Roku but neither Comcast box.
not sure if you read the post just above yours. Amazon video has subtitles not closed captions.
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