Community Forum

Closed Caption Issue

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
Regular Visitor

Closed Caption Issue

Closed Caption is on all the time, as one person in household has a hearing loss. Recently, I noticed that when exiting APP (closed caption is being used), closed caption disappears from TV. This occurs even though display says closed caption is on. If I do a restart, then closed caption returns. Any advice?

Expert

Re: Closed Caption Issue


@norm5411 wrote:

Closed Caption is on all the time, as one person in household has a hearing loss. Recently, I noticed that when exiting APP (closed caption is being used), closed caption disappears from TV. This occurs even though display says closed caption is on. If I do a restart, then closed caption returns. Any advice?


I moved your post to the accessability area of the forum. what app were you using? was the CC circle checked but CC just didn't work? how did you turn CC back on that worked for you? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Closed Caption Issue

I exited Prime Video to local ABC network. CC had disappeared. (Note: this happens all the time now). Checked settings which showed that CC was ON. Correction: (1) Did a restart and CC appeared on local network. (2) Went to settings --> turned CC OFF --> turned it back ON.  CC now appeared. (Another note: when I exited Pandora to local network, CC did not disappear. Everythnig ws fine)  

Expert

Re: Closed Caption Issue


@norm5411 wrote:

I exited Prime Video to local ABC network. CC had disappeared. (Note: this happens all the time now). Checked settings which showed that CC was ON. Correction: (1) Did a restart and CC appeared on local network. (2) Went to settings --> turned CC OFF --> turned it back ON.  CC now appeared. (Another note: when I exited Pandora to local network, CC did not disappear. Everythnig ws fine)  


i used prime, netflix, and tried to get CC on pluto but didn't succeed there. in each case coming back to live TV captions icon was unchecked. had to press down and navigate to the CC icon OR say 'caption" using voice remote to turn on. may be a technical need to turn it off during use of apps?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!