2 Messages
Xfinity router not working
My Xfinity router seems to keep overheating. I dont even feel the fans inside turning on. The internet keeps cutting off every few seconds. I’ve unplugged the router many times and it doesn’t fix the problem. This has been happening for the past few days. I’ve never had this issue until now.
EG
Expert
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110.9K Messages
6 months ago
The fan is malfunctioning or the blades are loaded with dust and it's stuck. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
https://forums.xfinity.com/conversations/customer-service/return-equipment/65a4a84c5bd1d830a320eb99?commentId=65a5460d56b4cf679443d743
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XfinityJorge
Official Employee
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2.2K Messages
6 months ago
the phone so I would suggest giving the business team a call at (800) 391-3000
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.9K Messages
6 months ago
@user_hex7
Any update ?
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