2 Messages
Return Equipment
I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it. How do I get a box and label to return it?
2 Messages
I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it. How do I get a box and label to return it?
Official Solution
XfinityThomasC
Official Employee
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2K Messages
10 months ago
Hello, @user_i6hmn7 Please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be packaged up or dropped off as-is and UPS will package them up for our customers). I recommend visiting theupsstore.com for the most up-to-date locations and store hours.
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EG
Expert
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107.1K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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