4 Messages
Xfinity App not showing device pause/unpause options anymore
Recently got logged out of the app and signed back in. When I went back in I was no longer able to see connected devices or pause/unpause them. I use these features to restrict access for my children so this is a major issue for our household. I already did a factory reset on my Xfinity modem, also uninstalled and re-installed the Xfinity App but it is still not working. Please help.
Here4Help
Expert
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192 Messages
1 year ago
@user_1n1fa5,
First, ensure that you are logged into the Xfinity app with your current/active account login details. I think most people do not know that you will receive a new account when moving so they will continue to use the login information associated with the old account, which will not provide you access to all app features.
Second, make sure you have the latest Xfinity app version and device OS updates. Sometimes I find if I dont make those updates not all functions show up or work correctly.
Third, they move features around in updates, so if you are looking for the "pause"/"unpause" feature navigate to the "WiFi" tab found at the bottom of the page. From there you will see a list of devices, click on the one you want to pause/un-pause. On the device management page, simply click the big purple button that says "Pause device". If the device is already paused, you will see "Unpause device".
I hope this helps.
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CCJessie1
Retired Employee
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5.9K Messages
1 year ago
Welcome to the Xfinity Forum and thank you for posting your questions here. Did the information provided by our user @Here4Help provide you with the information you were looking for?
If not, please let us know if you have any other questions or comments.
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XfinityJeniece
Official Employee
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3K Messages
1 year ago
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EG
Expert
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110K Messages
1 year ago
@user_1n1fa5 @XfinityJeniece
Would you please share with the community what the solution was so that all readers here may benefit from the exchange / info ? This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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