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012620
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5 Messages

Wednesday, January 17th, 2024 2:43 AM

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XFI gateway modem

Hi, on my account I pay for 800 mbps.   When I use my Xfinity app to test my internet connection speed durning the morning/afternoon hours it shows 850/900 mbps.  App only shows from 350 to 800 mbps speed durning the evening hours.  One time it only showed 50/60 mbps.  Could the modem be bad?   When it shows slow speed it tells me to reboot.  Last two weeks I’ve rebooted every day.  The reboot most times does not help.  I’ve check all my connections and they look okay.  I have also unplugged and replugged all connections.   
Any ideas.

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Updated 

1 year ago

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user_ejs91t

2 Messages

1 year ago

Mine does the same kinds of things. I get 500 instead of 800 and mine will show it's getting 550 or so but my devices are only registering 100-150. I have an appt soon so maybe a new modem will fix the issue. Now ours has been out all day with no answers. I'm sure it's from the winter freeze but it definitely sucks. 

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XfinityDena

Official Employee

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3.2K Messages

@user_ejs91t I am sorry to hear about your issue. I will follow up on the appointment and check in after this weekend. 

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1 year ago

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XfinityDemitrius

Official Employee

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1.8K Messages

1 year ago

Hey @012620,

 

Thank you for visiting our official Xfinity Community Forums support page. We can certainly look into the intermittent Xfinity Internet speeds you are experiencing. One of the first things we would want to check are all the connections. Can you ensure that all the coax cable connections are screwed in tightly as well as ensure the cable is in good condition such as no hard bends, kinks, bite marks or cuts that could potentially interfere with the signals reaching the modem. 

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012620

Visitor

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5 Messages

1 year ago

Hi, yes I have checked all the connections and they are ok.  The XF1 modern always show very good wifi early thru afternoon such as 850/950 mbps.  Evenings it often shows 450/700 mbps.  Few times as low as 50/100 mbps.  Thanks.

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XfinityMichaelC

Administrator

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4.2K Messages

Thank you for letting us know this information. As you have mentioned this seems to be over Wi-Fi it makes me wonder if we just need to restart the wireless module itself. We would like to take a deeper dive into this and see if can spot any other issues. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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012620

Visitor

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5 Messages

1 year ago

I see no icon which I think is secure at the top of the page.

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012620

Visitor

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5 Messages

1 year ago

Are you referring to this   RESET Wi-Fi MODULE Press "Reset Wi-Fi Module" to restart just the Wi-Fi Module only. On 10.0.01 gateway?

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XfinityJeniece

Official Employee

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3K Messages

@012620 To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

012620

Visitor

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5 Messages

1 year ago

I did a Reset Wi-Fi Module on  gateway modem (10.0.0.1) in the troubleshooting section.  Took care of the problem in my question.

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XfinitySheila

Official Employee

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1.1K Messages

@012620

 

Wonderful! Glad that the troubleshooting steps taken helped resolve your issue, has all been working well since then? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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