Visitor
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2 Messages
XFi bait and switch
In trying to resolve a loss of home internet service, I was repeatedly urged to sign up for for an additional $10 a month. It was implied that I would receive more technical service with Xfi complete. I already pay $15 per month for XFi and have my own mesh system and declined. I am used to the usual pitches for mobile service, but I was offended to be pestered for a service enhancement I do not want or need. Later, in investigating the features of XFi complete, I realized that they had removed the equipment upgrade every 3 years that came with my XFi monthly rental and moved it to the Xfi Complete. i already pay several hundred dollars a month for bundled services and high speed internet and do not appreciate that they have created a new service tier that pre-empts my original benefits. Without notification. It took several agents and several hours to finally resolve my internet bugs and restore my internet. servce.
XfinityJeniece
Official Employee
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3.3K Messages
10 months ago
Hey there, user_224139, thanks for reaching out through Xfinity Forums regarding your modem concerns and our xFi Complete. We want to get to the bottom of the issue. There are a lot of benefits to having xFi Complete such as unlimited data, advance security, our Wi-Fi assessment, etc. However, we never want you to feel like you are getting a service with no benefit. Was everything resolved with your internet service issues?
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