2 Messages
Wow my internet has gotten bad
I’m really not sure what has happened with my internet service, it’s been the same way for 6 years and we just upgraded it to unlimited a year ago, I’m paying 180+ for just internet. I get incredibly slow speeds now with downloading and streaming is awful it’s constantly stopping to buffer in the middle of a show, prior to about a year ago this never happened, games would take maybe 30 min max to download now they are taking hours if they even download at all, we are constantly losing internet all together, I’m to the point where if it doesn’t get fixed asap I’m going to switch service I’m so dissatisfied, and then to get a real human being to talk to me and help me figure it all out is impossible it’s so aggravating like I want to throw my phone through a window every time I try and get customer support and not some robo chat bot.
EG
Expert
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106.9K Messages
4 months ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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106.9K Messages
4 months ago
OK, what do the modem's signal stat values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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106.9K Messages
4 months ago
@user_hl1zd5
Have you had a chance to gather the requested information ?
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user_dhwmyf
1 Message
1 month ago
I’m canceling the Internet in seven hours. My service was out for 12 hours today and I will no longer give my money to a business which prevents me from speaking with a real person during your outages. I already have the other fiber internet going with another company because you disallow customers to speak to anyone and you took 12 hours to fix the issue. [Edited: "Language/Inflammatory"]. For decades I used you for cable when I had tv. But I haven’t owned a tv since 1993. Then it was internet and I always went through xfinity. Now, 25 years later, I’m done with you and I hope more persons cancel their service [Edited: "Inflammatory"]
(edited)
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