1 Message
Internet has been out
I’m canceling the Internet in seven hours. My service was out for 12 hours today and I will no longer give my money to a business which prevents me from speaking with a real person during your outages. I already have the other fiber internet going with another company because you disallow customers to speak to anyone and you took 12 hours to fix the issue. [Edited: "Language/Inflammatory"]. For decades I used you for cable when I had tv. But I haven’t owned a tv since 1993. Then it was internet and I always went through xfinity. Now, 25 years later, I’m done with you and I hope more persons cancel their service [Edited: "Inflammatory"]
XfinityMichaelC
Official Employee
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4.1K Messages
1 month ago
Hello, @user_dhwmyf! Thanks for reaching out to us on the forums! I apologize to hear of the issues you have been having with your internet services. We work from home ourselves and understand the importance of a reliable internet connection. For a service interruption that takes more than an hour to resolve sounds like there could have been a number of things that could of happen that may have been outside Xfinity's control. The most up-to-date information from our field team would have been displayed on the Xfinity app or Xfinity status center website. After 25 years we would certainly hate to see you go. If you would like any further assistance with your account, feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.
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