Visitor
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2 Messages
Work VPN keeps dropping
I’m using a company provided laptop and I must use a GlobalProtect VPN to log into my internal systems. About a month or two ago I started to get kicked off the VPN pretty frequently. Some days I can make it a few hours with no issues, but sometimes it happens every 15-20 minutes. This causes connection issues on the laptop until the connection resets. My work IT department has tried troubleshooting, they've given me a different laptop, and uninstalled and reinstalled the GlobalProtect VPN software. Other team members use the same VPN and xfinity internet and have not experienced the same issues. Other devices on my home network stay connected while the connection on the laptop resets.
XfinityFrank
Official Employee
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1.7K Messages
22 days ago
Hello there! Thanks for reaching out to us here on the Community Forum. We can absolutely check to see what the status is of your connection. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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