5 Messages
WiFi Channel Selection
Kind of appalling that I can not manually select the channel for my WiFi network on an xFi router.
"Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage."
Don't see how this is the case when EVERY network in my neighborhood sits on the exact same channel. xFinity needs to stop treating it's customers like we are complete morons. Local Telco plans to lay Fiber to the Home and I can promise if issues like this don't soon get fixed, I will be switching the second it is available in my area.
XfinityJorge
Official Employee
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2.2K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Jlavaseur
Problem Solver
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948 Messages
1 year ago
It’s all how you install/activate the gateway, if you use the ‘app’ your locked out, I use a xb8 and have full access to the admin portal…
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EG
Expert
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110.5K Messages
1 year ago
@Jlavaseur
O/k so you may be one of the lucky exceptions. You say that you have "full access", but would you mind sharing exactly which features / settings that you can actually adjust / change ? Can you change the DNS settings ?
(edited)
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Jlavaseur
Problem Solver
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948 Messages
1 year ago
Nothing is grayed out, it’s just the standard admin panel, as far as dns I am not sure what is needed
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EG
Expert
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110.5K Messages
1 year ago
Hmmm. Thanks.
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Jlavaseur
Problem Solver
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948 Messages
1 year ago
This is explained in these forums going back to the xb6 I believe, not official of course, that’s where I got it from…
(edited)
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EG
Expert
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110.5K Messages
1 year ago
@Jlavaseur
Can you disable / toggle between IPv4 and IPv6 ?
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Jlavaseur
Problem Solver
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948 Messages
1 year ago
@eg I’ll check on that, at the moment I locked myself out and not Comcast, how ironic as I forgot my password
On another note, I read where Comcast hi jacks port 53 dns requests, but with your own dns server and using a alternate port you might be able to get around that, I have never tried it myself, nor do I need too
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