WiFi Channel Selection

If there is some solution that has been missed over dozens of conversations with your customer support that address the issues of not being able to change my WiFi channels, set my own DNS, and others, by all means please post it here. However it is a completely unacceptable answer to instruct me to purchase a separate WiFi router when I pay for 800Mbps and the ethernet ports on my gateway seem to be hard capped at 100Mbps, and the modem still overrides my DNS selection. I think it will be far more likely that this post will magically disappear like the replies agreeing that this was unacceptable that were somehow shown in my email but low and behold, I open the post to reply and they are no where to be found.

You can change the Wi-Fi channel using in the Admin Tool, jone331. One note: xFi Advanced Gateways (XB6 and higher): Most of these Gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for Gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi. I hope this info helps!

This is exactly the problem, your company puts these enhancements in the software, then locks me out, trying to say that your software is smarter than I am, when your software is causing the whole issue I am trying to to solve. Yes, the, grandma next door may benefit from having the router managed for her, but that should not make my use of a service I pay over $100 a month for be degraded. I grew up fiddling with every setting known to man on Linksys an TP-Link routers just to squeeze the most usability out of them, I think I know pretty well how to set a channel selection or DNS server. To lock me out of these settings is like sending someone to my house once a month to collect my check and spit on my face.

THAT IS A COMPLETELY UNACCEPTABLE ANSWER. I currently HAVE a second router, speed on the Ethernet ports is CAPPED at 100Mbps. I PAY to rent your router. I should not also then have to BUY an additional router to do BASIC networking tasks, on top of having my speeds capped at a tenth of what I pay for. There's no way to unlock these feature because you would rather treat me like an imbecile than trust that when I say I watch wifi channel occupations with dedicated hardware, and see that my network is ALWAYS sitting on the same channel as 20 OTHER NETWORKS IN MY NEIGHBORHOOD, then maybe your software optimization is COMPLETELY USESLESS. You sit several state away from the problem and claim that you can solve the problem when YOUR SOLUTION IS THE PROBLEM.

@Jlavaseur​ I asked the tech who installed it to fix it and he couldnt.